Madison Cooper
Riverside,IA
Summary
Detail-oriented professional with a background in customer service, office administration, and insurance support. Skilled in coordinating schedules, managing records, and assisting clients with accuracy and care. Recognized for strong communication skills, efficiency, and ability to adapt to fast-paced environments. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Clerk- Safety and Security
University of Iowa Hospital and Clinics
Iowa City, IA
10.2025 - Current
- Monitor facility access, ensuring compliance with security protocols and procedures.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided excellent customer service by guiding patients and visitors to their appointments and destinations within the University of Iowa Hospitals & Clinics, ensuring a smooth and efficient experience. Maintained in-depth knowledge of hospital layout and departments to offer accurate directions and support.
Licensed Insurance Producer
Symmetry Financial Group
11.2024 - Current
- Developed and maintained strong relationships with existing clients, providing exceptional customer service and addressing their insurance needs
- Analyzed client's current insurance coverage to identify gaps and recommend appropriate policies to ensure comprehensive protection
- Educated clients on policy features, exclusions, deductibles, and premiums to help them make informed decisions about their insurance needs
- Remote
UX/UI Designer
Freelance/Self Employed
06.2024 - Current
- Designed and implemented user interfaces for web and mobile applications, ensuring a seamless user experience
- Conducted user research to understand target audience needs and preferences, incorporating findings into the design process
- Optimized UI designs based on usability testing feedback to enhance overall user satisfaction
- Worked closely with stakeholders to define project goals, scope, timelines, and deliverables
- Remote
Lead Bartender
Ridgehill Tavern
Windsor, CO
06.2023 - 09.2024
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Radiology Office Assistant
Unity Point St Luke's Hospital
Cedar Rapids, IA
01.2022 - 05.2023
- Utilized electronic scheduling systems to input patient information, verify insurance coverage, and update appointment statuses
- Maintained accurate records of scheduled appointments, cancellations, rescheduling requests, and patient demographics
- Coordinated with external facilities or departments for necessary pre-authorization or special requirements prior to scheduled procedures
- Ensured compliance with HIPAA regulations when handling sensitive patient information during scheduling processes
- Performed data entry tasks accurately and efficiently to update patient records, demographics, and insurance information
- Responded promptly to voicemails, emails, or other forms of communication regarding appointment scheduling inquiries
Patient Transporter- Radiology
Unity Point St Luke's Hospital
Cedar Rapids, IA
01.2022 - 05.2023
- Coordinated patient transfers between departments, ensuring timely and safe transportation.
- Monitored patient comfort during transport, addressing needs promptly and effectively.
- Maintained cleanliness and organization of transport equipment to ensure operational efficiency.
- Trained new staff on safety protocols and best practices for patient handling.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Certification - UX/UI Design
Denver University
Denver, COSome college - General Studies
Kirkwood Community College
Cedar Rapids, IA05.2023
Skills
- Communication skills
- Customer service
- Administrative skills
- Microsoft office
- Complaint resolution
- Sales
- Hospital and Patient Care Experience
- Insurance practices
- Clerical duties
Certification
- Life & Health Insurance License
- Driver's License
Timeline
Clerk- Safety and Security
University of Iowa Hospital and Clinics
10.2025 - Current
Licensed Insurance Producer
Symmetry Financial Group
11.2024 - Current
UX/UI Designer
Freelance/Self Employed
06.2024 - Current
Lead Bartender
Ridgehill Tavern
06.2023 - 09.2024
Radiology Office Assistant
Unity Point St Luke's Hospital
01.2022 - 05.2023
Patient Transporter- Radiology
Unity Point St Luke's Hospital
01.2022 - 05.2023
Some college - General Studies
Kirkwood Community College
Certification - UX/UI Design
Denver University