Madison Cornett
Bremerton,WA
Summary
Proven leader with a track record of fostering team unity and driving operational excellence at SUBWAY® Restaurants. Skilled in relationship building and proficient in computer programs, I excel in transforming challenges into opportunities, achieving significant improvements in sales and efficiency. My approach combines strategic risk management with a commitment to developing talent, ensuring sustainable growth and customer satisfaction. Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
SUBWAY®Restaurants
05.2023 - Current
- Aided in employee reviews, conducted new hire training, and made weekly schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled cash on a daily basis which involved daily counts, forming deposits and tracking what was needed and required for day to day operations
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Marine Machine Mechanic Helper
Puget Sound Naval Shipyard
06.2022 - 04.2023
- Ensured workplace safety by adhering to company protocols and OSHA regulations during all repair and maintenance tasks.
- Measured and inspected parts to detect wear and misalignment.
- Provided detailed documentation of maintenance work completed, ensuring accurate records for future reference and analysis.
- Conducted thorough inspections of machinery, identifying wear points before they led to costly failures or accidents.
- Read and interpreted machine manuals and work orders to perform required maintenance and service.
- Enhanced overall equipment effectiveness by optimizing settings and parameters for maximum performance.
- Dismantled machines and equipment to gain access to problem areas.
- Used hand and power tools to repair and maintain industrial machinery.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
Assistant Store Manager
SUBWAY®Restaurants
11.2021 - 05.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Restaurant Hostess
Fujiyama Japanese Steak House & Bar
06.2017 - 04.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
Cashier
Bj's Wholesale Club
11.2015 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Housekeeper
Comfort Inn & Suites
06.2014 - 06.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
Education
No Degree - General Studies
SUNY Adirondack
Queensbury, NYNo Degree - General Studies
Three Rivers Community College
Norwich, CTNo Degree - General Studies
Olympic College
Bremerton, WASaratoga Springs High School
Saratoga Springs, NY06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Excellent cash handling
- Efficient multi-tasker
- Training and Development
- Relationship Building
- Administrative Skills
- Organizational Development
- Sales expertise
- Risk Management
- Loss Prevention
- Proficient in most computer programs
- Change Implementation
Timeline
General Manager
SUBWAY®Restaurants
05.2023 - Current
Marine Machine Mechanic Helper
Puget Sound Naval Shipyard
06.2022 - 04.2023
Assistant Store Manager
SUBWAY®Restaurants
11.2021 - 05.2022
Restaurant Hostess
Fujiyama Japanese Steak House & Bar
06.2017 - 04.2018
Cashier
Bj's Wholesale Club
11.2015 - 08.2016
Housekeeper
Comfort Inn & Suites
06.2014 - 06.2015
No Degree - General Studies
SUNY Adirondack
No Degree - General Studies
Three Rivers Community College
No Degree - General Studies
Olympic College
Saratoga Springs High School