Madison Cortez
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Key Holder
Boot Barn
06.2023 - 06.2024
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
Key-Holding Sales Lead
Bath & Body Works
02.2019 - 05.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Boosted sales performance by implementing strategic sales plans and effective team management.
Assistant Manager
Rue 21
06.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Cashier & Customer Service Associate
Walmart
11.2017 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Receptionist
Destine Limousine
06.2015 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
A.S. Biological Sciences -
College of the Redwoods
Eureka, CANo Degree - Phlebotomy
Porterville Adult School
Porterville 05.2024
High School Diploma -
Granite Hills High School
Porterville, CA05.2016
Skills
- Customer Service
- Cash Handling Accuracy
- Bank Deposits
- Daily Reporting
- Task Delegation
- Employee Scheduling
- Multitasking and Prioritizing
- Problem Anticipation and Resolution
- Order of draw
- HIPAA Compliance
- Capillary puncture
- Needlestick Safety
- CPR Certification
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician, Identification Number-1211058
Timeline
Key Holder
Boot Barn
06.2023 - 06.2024
Assistant Manager
Rue 21
06.2022 - 12.2022
Key-Holding Sales Lead
Bath & Body Works
02.2019 - 05.2023
Cashier & Customer Service Associate
Walmart
11.2017 - 01.2019
Receptionist
Destine Limousine
06.2015 - 01.2017
A.S. Biological Sciences -
College of the Redwoods
No Degree - Phlebotomy
Porterville Adult School
High School Diploma -
Granite Hills High School