Madison Cottrell
Henderson
Summary
Versatile professional with a track record of enhancing customer experience, adept in hospitality and strong interpersonal skills. Excelled in optimizing operations and team leadership, achieving a significant increase in table efficiency. Skilled in conflict resolution and data migration, demonstrating a blend of hard and soft skills to drive organizational success.
Overview
6
6
years of professional experience
Work History
Hostess
Brasserie B Parisian Steakhouse by Bobby Flay
11.2023 - Current
- Managed the front-of-house operations during peak dining hours, ensuring a welcoming atmosphere for an average of 400 guests daily.
- Developed a seating chart system that optimized table turnover, which increased overall table efficiency.
- Trained and supervised a team of five new host staff, helping them learn customer service best practices.
Employee Relations Specialist
Smile Dental Services Inc
04.2022 - 05.2023
- Sole employee relations specialist and benefit specialist for 26 separate offices located across California and Nevada.
- Conducted investigations into employee complaints and conflicts, providing effective resolutions to promote a positive work environment.
- Processed new hires, transfers, and separations.
- Migrated company data from Effortless HR to Paychex, ensuring seamless integration and accurate data transfer.
Restaurant Server
El Dorado
04.2021 - 05.2022
- Provided exceptional customer service by greeting guests, taking drink and food orders, and ensuring timely delivery of meals.
- Demonstrated strong communication skills by effectively explaining menu items and specials, resulting in increased sales and customer satisfaction.
- Multitasked in a fast-paced environment by managing multiple tables simultaneously, prioritizing tasks, and maintaining cleanliness and organization in dining area to uphold high standards of food service.
Front Desk Receptionist
Pure Vanity
08.2018 - 12.2020
- Greeted and assisted customers in a friendly and professional manner, ensuring a positive first impression for the company.
- Managed incoming calls, transferring to appropriate departments and taking detailed messages when necessary.
- Scheduled appointments and meetings for staff members, coordinating calendars and ensuring efficient communication.
- Maintained a clean and organized front desk area, handling administrative tasks such as filing and data entry.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ08-2025
Skills
- Hospitality and accommodation
- Strong interpersonal skills
- Phone etiquette
- Effective multitasking
- Detail-oriented
- Calm demeanor
- Customer service
Timeline
Hostess
Brasserie B Parisian Steakhouse by Bobby Flay
11.2023 - Current
Employee Relations Specialist
Smile Dental Services Inc
04.2022 - 05.2023
Restaurant Server
El Dorado
04.2021 - 05.2022
Front Desk Receptionist
Pure Vanity
08.2018 - 12.2020
Bachelor of Science - Family And Human Development
Arizona State University
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