Madison Crews
Glen St Mary,United States
Summary
Dedicated Customer Service Represenative with 5 years of ongoing expierence. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Prudential Financial
Jacksonville, FL
10.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided customer service and assistance to beneficiaries regarding their benefit inquiries.
- Assisted in the completion of applications, forms and other documents related to beneficiary services.
- Answered incoming calls from beneficiaries and provided information on policies, procedures, regulations and services.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Documented all interactions with beneficiaries including case notes and contact logs.
- Researched legal issues surrounding guardianship, power of attorney and other end-of-life decisions.
- Assisted with obtaining legal documents such as guardianship or power of attorney orders when needed.
Customer Service Represenative / Office Manager
A Neal Torley Inc
11.2020 - 08.2023
- Dedicated Customer Service Represenative with 5 years of ongoing expierence
- Responded to customer inquiries via telephone, email, and inperson
- Performed account maintenance and record keeping tasks
- Resolved customer complaints to ensure customer satisfaction
- Processed orders and returns in a timely and accurate manner
- Utilized product knowledge to answer customer questions
- Developed and maintained positive relationships with customers
- Maintained uptodate knowledge of product lines and services
- Followed up with customers to ensure satisfaction with product/service
- Manage the daytoday operations of the ofce, including ling, scheduling, and organizing
- Greet visitors and answer incoming calls in a professional manner
- Ensure proper functioning of ofce equipment and troubleshoot issues as needed
- Manage ofce resources, including supplies, materials, and equipment
- Create and maintain ofce policies and procedures
- Schedule and coordinate meetings, travel arrangements, and appointments
- Develop and implement ling systems and other organizational strategies
- Prepare and submit reports, invoices, and other documents as needed
- Prepare and submit expense reports
- Monitor and respond to emails and other communications in a timely fashion
Pharmacy Technician
Publix
01.2019 - 11.2019
- Provided excellent customer service to patients in a busy retail pharmacy
- Maintained uptodate knowledge of pharmacy regulations, policies, and procedures
- Assisted pharmacist in preparing and dispensing medication, verifying accuracy of prescriptions, and counting and labeling medications
- Assisted with inventory management, order fulllment, and stocking shelves
- Entered patient information into computer system accurately and efciently
- Communicated effectively with customers, physicians, and other healthcare professionals
- Trained and supervised junior pharmacy technicians on proper procedures and protocols
- Processed and lled prescriptions accurately and in a timely manner
- Assisted customers with insurance and prescription questions
- Maintained all prescriptions records and les accurately
- Responded to customer inquiries and requests in a polite and friendly manner
- Monitored and restocked prescription medications
- Trained new staff members on pharmacy procedures and policies
- Assisted in the development of new pharmacy policies and procedures
Education
Bachelor's Degree - Behavioral Health
Evangel University
Springfield, Missouri08.2023
Skills
- Microsoft Word
- Microsoft Teams
- Excel
- Multitasking
- Interpersonal Skills
- Problem-Solving
- Time Management
- Teamwork
- Management Ability
- Persuasion Skills
- Hardworker
- Excellent Communicator
- Attentiveness
- Emotional intelligence
- Patience
- Product knowledge
- Goal-oriented focus
- Ability to handle surprises
- Tenacity
- Closing Ability
- Willingness to Learn
- American Sign Language
- Customer Support
- Inbound and Outbound Calling
- Salesforce
- Complaint escalation
- Refunds processing
- Product Knowledge
- Account updating
- Hospitality and accommodation
Certification
- Customer Service Representative, 04/01/21
- Customer Service License 4-40, Not specified
- Notary State of Florida, 11/01/22
Accomplishments
Duval Team Player of the Quarter, Florida Farm Bureau Insurance, 02/01/23, Top customer service representative reported and voted on by customers.
Languages
American Sign Language
Timeline
Customer Service Associate
Prudential Financial
10.2023 - Current
Customer Service Represenative / Office Manager
A Neal Torley Inc
11.2020 - 08.2023
Pharmacy Technician
Publix
01.2019 - 11.2019
Bachelor's Degree - Behavioral Health
Evangel University
Similar Profiles
Task MorelandTask Moreland
NA at The Prudential Insurance Company of America, Prudential FinancialNA at The Prudential Insurance Company of America, Prudential Financial
Ethan NadeauEthan Nadeau
Quality Coach, Subject Matter Expert at Prudential FinancialQuality Coach, Subject Matter Expert at Prudential Financial
Ram KakarlaRam Kakarla
Salesforce Functional Lead at Prudential FinancialSalesforce Functional Lead at Prudential Financial
Molly K. McCaugheyMolly K. McCaughey
Disability Claims Specialist at Prudential FinancialDisability Claims Specialist at Prudential Financial
Stacey HamilStacey Hamil
Operations Coordinator at Univar SolutionsOperations Coordinator at Univar Solutions