Madison Cronin
Palmdale,CA
Summary
I am eager to continue advancing my career in the hotel business, utilizing my customer service skills at the front desk, and learning more responsibilities to advance my career in the hotel industry.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Assistant Manager
Comfort Inn & Suites
Lancaster, CA
01.2024 - 09.2024
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted with check-in and check-out procedures for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Front Desk Agent
Quality Inn
Monrovia, CA
03.2022 - 12.2023
- Resolved customer complaints promptly and courteously.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Contacted housekeeping or maintenance staff to report room or building issues.
Sales Associate
Kohl's
Monrovia, CA
11.2021 - 01.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
GED -
Monrovia Community Adult School
Monrovia, CA09-2017
Skills
- Manager training
- Customer service
- Money handling
- Computer, printer
- Communication
- Team building
Timeline
Front Desk Agent/Assistant Manager
Comfort Inn & Suites
01.2024 - 09.2024
Front Desk Agent
Quality Inn
03.2022 - 12.2023
Sales Associate
Kohl's
11.2021 - 01.2022
GED -
Monrovia Community Adult School