Summary
Overview
Work History
Education
Skills
Timeline
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Madison Crosse

Concord,California

Summary

Personable and sincere Front Desk Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dependable and quick learner in any environment.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Lafayette Academy
09.2021 - Current
  • Greeted 50 guests per day at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Trained new team members on company procedures, customer service and issue resolution.

Baker's Assistant

Le Gateau Elegant
04.2021 - 09.2021
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Assisted up to 50 customers per day with helpful attitude and positive approach.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Lifted and moved items weighing over 50 pounds using proper lifting techniques.

Cashier/Sandwich Artist

Sourdough & Co
09.2020 - 04.2021
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated manual and electric appliances to peel, slice, and trim food.

Flyer Distributor

The Laura Wucher Real Estate Team
05.2019 - 10.2019
  • Read map correctly to determine daily flyer distribution location.
  • Distributed flyers to homes in multiple communities to advertise client offer and increase sales.
  • Determined daily flyer quota and managed crew members to achieve goal.
  • Responded to customer questions and objections to address concerns and build rapport.

Office Assistant

Laural Landscapes
06.2019 - 09.2019
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

Bachelor of Arts - Psychology

University of California - Santa Cruz
Santa Cruz, CA
06.2025

Transfer Student - Psychology

Diablo Valley College
Pleasant Hill, CA
06.2023

High School Diploma -

Clayton Valley Charter HighSchool
Concord, CA
06.2021

Skills

  • Social Perceptiveness
  • Email Decorum
  • Conflict Management
  • Process Payments
  • Team Collaboration
  • Active Listening
  • Verbal and Written Communication
  • Critical Thinking

Timeline

Front Desk Receptionist

Lafayette Academy
09.2021 - Current

Baker's Assistant

Le Gateau Elegant
04.2021 - 09.2021

Cashier/Sandwich Artist

Sourdough & Co
09.2020 - 04.2021

Office Assistant

Laural Landscapes
06.2019 - 09.2019

Flyer Distributor

The Laura Wucher Real Estate Team
05.2019 - 10.2019

Bachelor of Arts - Psychology

University of California - Santa Cruz

Transfer Student - Psychology

Diablo Valley College

High School Diploma -

Clayton Valley Charter HighSchool

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Madison Crosse