Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Madison Crosse

Concord,CA

Summary

Psychology major graduating this spring with a strong foundation in human behavior and mental health. Committed to applying academic knowledge in real-world settings through internships or entry-level positions. Focused on contributing to team success while pursuing opportunities for professional growth and development.

Overview

4
4
years of professional experience

Work History

Barista

Drip Coffee Co.
Aptos, California
09.2024 - Current
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Consistently restocked and organized mass product orders
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

FRONT DESK RECEPTIONIST

Lafayette Academy
Lafayette, CA
09.2021 - 09.2023
  • Greeted 50 guests daily at the front desk and facilitated a smooth check-in process.
  • Maintained an organized front office to ensure a welcoming environment for visitors and staff.
  • Scheduled and confirmed appointments using MindBody, enhancing overall operational efficiency.
  • Resolved customer issues promptly and escalated concerns to supervisor as needed.
  • Trained new team members on procedures, customer service standards, and issue resolution techniques.

Instructor

Pediatric Motor Playground
Lafayette, California
05.2022 - 08.2022
  • Partnered with occupational therapists to facilitate motor play sessions at pediatric playground to enhance gross and fine motor skills in children, including those with special needs.
  • Collaborated with other educators to develop innovative approaches to instruction.
  • Incorporated current events into lessons in order to engage student interest in real world applications.
  • Monitored student behavior in accordance with school policies and procedures.

Education

Bachelor of Arts - Psychology

University of California - Santa Cruz
Santa Cruz, CA
06.2025

Transfer Student - Psychology

Diablo Valley College
Pleasant Hill, CA
06.2023

High School Diploma -

Clayton Valley Charter HighSchool
Concord, CA
06.2021

Skills

  • Interpersonal skills
  • Initiative
  • Conflict mediation
  • Fast paced environment adaptability
  • Teamwork and collaboration
  • Active listening
  • Attention to detail
  • Critical thinking

Affiliations

  • Avid reader with a passion for Psychology and feminist theory.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Barista

Drip Coffee Co.
09.2024 - Current

Instructor

Pediatric Motor Playground
05.2022 - 08.2022

FRONT DESK RECEPTIONIST

Lafayette Academy
09.2021 - 09.2023

Bachelor of Arts - Psychology

University of California - Santa Cruz

Transfer Student - Psychology

Diablo Valley College

High School Diploma -

Clayton Valley Charter HighSchool

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