Madison Cruz
Yonkers,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also, I am an organized and motivated individual, eager to utilize my time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secretary
Your Friendly Neighborhood Handyman
Yonkers, NY
03.2023 - Current
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Sent and distributed mail and parcels.
- Maintained organized filing system of paper and electronic documents.
Home Cleaner
Self-employed
Rye, NY
06.2024 - 03.2025
- Swept, mopped, and vacuumed floors in residential homes.
- Sanitized kitchen surfaces such as countertops, tables, and appliances.
- Followed safety procedures when handling hazardous materials.
- Provided quality service that meets or exceeds customer expectations.
- Performed deep cleaning tasks such as shampooing carpets or scrubbing tile grout.
- Maintained a safe working environment by using proper cleaning products according to instructions.
- Dusted furniture, shelves, and baseboards.
- Washed windows inside and outside of the home.
- Reported any damage found during services to supervisor immediately.
- Gathered necessary supplies for each job prior to arriving at the home.
- Informed customers of any issues found while performing services.
- Disinfected all high-touch areas including doorknobs, light switches, counters.
- Cleaned bathrooms including toilets, showers and tubs, mirrors, and sinks.
- Emptied trash cans and replaced liners.
- Checked areas for damages prior to commencing work.
- Communicated effectively with clients regarding their needs and concerns.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
High School Diploma -
James Madison High School
Norcross, GA09-2023
Career Diploma - Child Care Provider
Ashworth College
Norcross, GA09-2023
Skills
- Attention to detail
- Time management
- Supply ordering
- Effective communication
- Problem solving
- Inventory tracking
- Professional demeanor
Affiliations
- Babysitting, I am very well experienced with kids and have a collage experience in early childhood development and preschool common practice.
- Reading, as a side gig, I read and review new and upcoming novels for different publishers and authors.
Accomplishments
- Created a graphic design logo for my father's carpentry company.
- Create social media graphic for new and upcoming authors
Certification
- Career Diploma, Ashworth College, Child Care Provider
Languages
English
Professional
References
References available upon request.
Timeline
Home Cleaner
Self-employed
06.2024 - 03.2025
Secretary
Your Friendly Neighborhood Handyman
03.2023 - Current
High School Diploma -
James Madison High School
Career Diploma - Child Care Provider
Ashworth College
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