Madison Danduran
Milwaukee,WI
Summary
Operational professional with strong background in streamlining processes and ensuring seamless workflows. Proven ability to adapt to changing needs and collaborate effectively with team members to achieve key objectives. Skilled in project coordination, data management, and problem-solving, with focus on delivering results and maintaining high standards. Recognized for reliability and proactive approach to operational challenges.
Overview
8
8
years of professional experience
Work History
Operational Assistant
Quintec Integrations
02.2024 - Current
- Supported project management efforts by tracking progress, updating stakeholders, and facilitating communication between departments.
- Coordinated training programs for new hires, promoting professional development opportunities within the organization.
- Enhanced team productivity by providing administrative support and coordinating schedules.
- Facilitated cross-functional collaboration, fostering a positive work culture that encouraged innovation and growth.
Sales Coordinator
Varsity Tutors
08.2020 - 01.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Receptionist
Marquette University
08.2017 - 02.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Tilly's
09.2016 - 03.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
Education
Bachelor of Arts - Elementary Education
Marquette University
Milwaukee, WI06.2021
Bachelor of Science - Psychology
Marquette University
Milwaukee, WI06.2021
High School Diploma -
Sussex Hamilton High School
Sussex, WI06.2017
Skills
- Excellent communication skills
- Efficient at time management and organization
- Skilled in Microsoft Office including Word, PowerPoint, and Excel
- Adaptable with my ability to problem-solve
- Patience and compassion
- Strong work ethic
- Understand pressured situations and can critically think
- Able to balance many different assignments at once
Timeline
Operational Assistant
Quintec Integrations
02.2024 - Current
Sales Coordinator
Varsity Tutors
08.2020 - 01.2024
Receptionist
Marquette University
08.2017 - 02.2020
Sales Associate
Tilly's
09.2016 - 03.2017
Bachelor of Arts - Elementary Education
Marquette University
Bachelor of Science - Psychology
Marquette University
High School Diploma -
Sussex Hamilton High School
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