Madison Daniel
Prattville ,AL
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Diligent with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Self Checkout Cashier
Walmart
Millbrook, AL
04.2023 - 08.2023
- Greeted customers and provided assistance with self-checkout machines.
- Processed customer transactions quickly and accurately, including cash, credit cards, debit cards and coupons.
- Verified age for restricted items such as alcohol and tobacco products.
- Ensured that all merchandise was scanned correctly before being placed in bags.
- Provided excellent customer service by answering questions and resolving issues promptly.
- Operated a POS system to process payments efficiently.
- Assisted customers with locating desired items throughout the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Performed opening and closing duties such as counting money in drawers or setting up registers for shift operations.
- Adhered to company policies and procedures while providing efficient service to customers.
- Inspected receipts against items purchased to detect any discrepancies or errors.
- Resolved customer complaints in a timely manner following established procedure guidelines.
- Reported any suspicious activity or theft incidents immediately to management personnel.
- Communicated with other departments regarding product availability or pricing inquiries.
- Assisted colleagues in completing tasks efficiently during busy periods.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Camp Counselor
YMCA Child Development Center
Prattville, AL
04.2022 - 08.2023
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Developed individualized behavior management plans for campers with special needs.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Instructed classes on topics including wilderness survival skills, nature appreciation, and first aid and CPR.
- Communicated regularly with parents regarding their child's progress at camp.
- Administered first aid and notified emergency medical personnel.
Customer Service
Tropical Smoothie
Prattville, Al
08.2020 - 08.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Monitored and maintained required food temperatures for safety.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Host
Hampton Inn By Hilton
Montgomery, AL
08.2019 - 08.2020
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Nursing
University of Alabama
Tuscaloosa, Al 05-2026
High School Diploma -
Prattville High School
Prattville, AL05-2022
Skills
- Cash And Credit Card Transactions
- Checkout Oversight
- Cash Register Systems
- Customer Service Excellence
- Customer Complaint Resolution
- Customer Satisfaction
- Excellent Communication
- Multitasking And Organization
- Loss Prevention Procedures
- Payment Processing
- Merchandise Replenishment
- Cash Counting
- Retail Transactions
- Teamwork And Collaboration
Accomplishments
- NSLS Presidential Member
- University of Alabama- 2023 Academic Scholar Award
References
References available upon request.
Timeline
Self Checkout Cashier
Walmart
04.2023 - 08.2023
Camp Counselor
YMCA Child Development Center
04.2022 - 08.2023
Customer Service
Tropical Smoothie
08.2020 - 08.2022
Host
Hampton Inn By Hilton
08.2019 - 08.2020
Bachelor of Science - Nursing
University of Alabama
High School Diploma -
Prattville High School