Madison Danielle White

Northeast Campus: July 2025-Present

• Deliver reference and assistance to students and faculty in person and online using print and electronic resources.
• Support Learning Commons operations by assisting users with research strategy development, database navigation, and technology troubleshooting.
• Utilize Ex Libris Alma to manage circulation, reserves processing, cataloging functions, and collection maintenance.
• Promote awareness and effective use of library services through direct engagement with students, faculty, and campus partners.
• Communicate library policies, procedures, and services clearly and professionally to diverse campus stakeholders.
• Collaborate with Learning Commons departments to promote resources to current and upcoming students to encourage utilization of the Learning Commons resources.

Southeast Campus: September 2021-October 2023 (Practicum Experience):

• Developed and delivered library instruction sessions for College Success and course-integrated classes, focusing on information literacy, database searching, and research skill development.
• Collaborated with faculty to align library instruction with course assignments and learning objectives.
• Created instructional materials and guided students in developing effective research strategies.
• Supported Early College High School (Dual Credit) students in navigating academic research expectations within both high school and college coursework.
• Contributed to collection development initiatives, including large-scale deselection during campus renovation and targeted acquisitions to strengthen fiction and test preparation collections.
• Assisted in compiling usage data and service statistics to support operational and collection-related decision-making.
• Provided virtual and face-to-face reference services via chat, email, and in-person interactions.
• Partnered with Learning Commons departments to provide coordinated academic support services.

Administrative Assistant, Law Enforcement Academy: October 2024-July 2025

• Provided administrative and operational support for the Criminal Justice Department and Continuing Education programs.
• Processed registrations, payments, and course documentation in Colleague.
• Coordinated course scheduling and room assignments using Ad Astra.
• Collaborated with department leadership to build course sections aligned with departmental goals.
• Delivered high-quality customer service to students, faculty, and external law enforcement agencies.

• Provide support to customers and coworkers regarding information about the company, finance laws, rules, and regulations. This includes in-depth research on financial laws, their intricacies, and how changes affect the customer and the company.
• Created and implemented training programs for new employee cohorts ranging anywhere between 5-20 new employees in the customer experience department, including videos, scenarios, and individualized practice.
• Design and implement training schedules with new hires, supervisors, coaches, and the company's business partners.
• Collaborated with coworkers regarding best practices and language to be sent out to customers regarding their accounts, using financial laws and regulations to guide language sent out.
• Instructed and tutored others on their path to passing licensing tests required for the financial industry.
• Provide quality customer service as the first point of contact online through phone, chat, and email to provide accurate, empathetic, and empowering answers.

• Maintained and developed classroom and school library collections.
• Worked in collaboration with co-teachers to integrate state learning standards with Montessori learning standards to create a rounded educational setting for students.
• Led daily literacy instruction, story-times, and small-group reading discussions.
• Provided individualized and small-group academic support to reinforce learning objectives.
• Maintained detailed student records, including academic and developmental progress.

• Interviewed, onboarded, and trained new staff.
• Developed structured training procedures for front-of-house employees.
• Managed scheduling, inventory oversight, and daily financial reconciliation.
• Delivered consistent, high-level customer service in a fast-paced environment.