Madison Davis
Rosemount,United States
Summary
Seasoned customer service professional competent in resolving customer concerns, exceeding sales objectives, and maintaining important attention to detail in faced-paced, changing environments.
Overview
2
2
years of professional experience
Work History
Service Advisor
Penske Automotive
Bloomington, MN
12.2023 - Current
- Promptly gathered and reviewed service records and key-data to share with technicians for quick and accurate vehicle assessments, diagnoses and recommendations.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and best practices.
Service Advisor
Morrie's Inver Grove Mazda
Inver Grove Heights, MN
04.2022 - 12.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Consistently maintained a clean and safe work environment.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries in CRM.
Education
High School Diploma -
Lakeville South High School
Lakeville, MNSkills
- Performance Goals
- Documentation and Reporting
- Multitasking and Organization
- Building Customer Trust and Loyalty
- CRM Software
Accomplishments
- Recognized with Outstanding Customer Service award in November 2022
Timeline
Service Advisor
Penske Automotive
12.2023 - Current
Service Advisor
Morrie's Inver Grove Mazda
04.2022 - 12.2023
High School Diploma -
Lakeville South High School
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