Madison Davis

-Provides supportive services to survivors in a trauma-informed, empowering way
-Provides crisis intervention, supportive listening, advocacy, referrals, safety planning, and other services as requested in person.
-Responsible for completing survivor intakes as required; including completing all paperwork and documentation for each intake.
-Assists participants in developing individual plans of service as requested and/or scheduled.
-Provides safe, affordable, housing search and relocation information, and referral services as requested.
-Performs additional program tasks as requested.
Maintains professional collaborative relationships within and outside of the agency.
-In compliance with state and federal confidentiality and legal guidelines, maintains the strictest level of confidentiality.

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Digitally file tax preparation documents and assist with retention of files
• Cold calls/warm calls quota fill required
• Other duties as assigned

• I was promoted to Data and Supports Coordinator in July of 2022 after internally applying and being accepted
• I have a supervisory role, overseeing the administrative assistant with biweekly supervision meetings
• I report demographics to grant funders and manage a client database
• Other duties include:
• Chair of Health and Safety Committee
• Technology/Network troubleshooting and hardware repair
• Community outreach, attending community meetings/luncheons
• Minimal HR experience such as handling incident reports and creating agency surveys on SurveyMonkey
• Graphic design experience with Canva, Word, and Powerpoint
• Facility coordination

• Provided supportive listening and other supportive services to survivors of violence
• During my time as an advocate I was part of an after hours on-call emergency response team, and picked up shifts at the emergency shelter when needed

• Cashier and cook as needed
• Responsible for ordering, handling stock, opening and closing depending on shift worked

• Basic troubleshooting with Microsoft software, cameras, printers, and network components
• I was able to perform hardware replacements on Lenovo laptops and desktop computers
• Hard-drive clean ups and charger port repairs