Madison De Kruyf
Twin Falls,ID
Summary
Adept at enhancing patient experiences and streamlining operations, my tenure at St Luke’s and Idaho Milk Products showcases my proficiency in HIPAA compliance and exceptional communication. I excel in leveraging medical terminology and ethical professionalism to improve patient care and operational efficiency, demonstrating significant achievements in patient data management and laboratory standards.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Offering compassionate and organized approach, eager to learn and develop in healthcare setting. Brings understanding of administrative tasks and ability to quickly adapt to new technologies and procedures. Ready to use and develop communication and organizational skills in new role.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
St Luke’s
01.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Performed patient pre-admission, admission, transfer and discharge activities.
Lab Technician
Idaho Milk Products
11.2021 - 03.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
Phlebotomist
St Lukes
07.2019 - 11.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associates - Health Sciences
College of Southern Idaho
Twin Falls, ID05.2022
Associates - Liberal Arts
College of Southern Idaho
Twin Falls, ID05.2022
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Professionalism and ethics
- Exceptional communication
- Documentation accuracy
- Data entry proficiency
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
Timeline
Patient Access Specialist
St Luke’s
01.2024 - Current
Lab Technician
Idaho Milk Products
11.2021 - 03.2023
Phlebotomist
St Lukes
07.2019 - 11.2021
Associates - Health Sciences
College of Southern Idaho
Associates - Liberal Arts
College of Southern Idaho