Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison DellaGiustina

Sandisfield

Summary

Dynamic and friendly professional with a strong background in customer service and hygiene practices, honed at H&R Block. Recognized for problem-solving abilities and creating engaging environments as a Ski and Snowboard Instructor. Committed to fostering positive relationships and ensuring safety, while delivering exceptional support and care in diverse settings.

Experienced with creating safe and engaging environments for children. Utilizes strong communication and organizational skills to support developmental activities. Knowledge of maintaining schedules and routines to promote stability and growth.

Overview

4
4
years of professional experience

Work History

House Cleaner

Private Client
05.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Sales Associate

Otis Ridge Ski Area
05.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Ski and Snowboard Instructor

Otis Ridge Ski Area
12.2021 - Current
  • Conducted group lessons for diverse age ranges, ensuring an engaging and inclusive experience for all participants.
  • Enhanced student skiing and snowboarding skills by providing tailored instruction based on individual abilities and goals.
  • Collaborated with fellow instructors to develop innovative teaching methods that improved overall lesson effectiveness.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Promoted safe and inclusive environment for club clients and members.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Assisted in the training of new instructors, sharing expertise and best practices to ensure a high standard of teaching across the team.
  • Fostered a supportive learning environment by adapting teaching styles to accommodate various skill levels and learning preferences.
  • Demonstrated commitment to client success by providing follow-up support after lessons, including personalized feedback and suggestions for further practice.

Busser

Old Inn on the Green
10.2023 - 01.2025
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.

Babysitter

Private Home
05.2023 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Receptionist

H&r Block
01.2021 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

No Degree - Mathematics

Westfield State University
Westfield, MA

Lee Middle And High
Lee, MA
06-2023

Skills

  • Problem-solving
  • Friendly
  • Cheerful and energetic
  • Hygiene practices
  • Active listener
  • Patience and empathy
  • Safety awareness
  • Arts, crafts, and games
  • Emotionally supportive
  • Diaper changes and feedings
  • Parent communication
  • Behavior management

Timeline

House Cleaner

Private Client
05.2025 - Current

Sales Associate

Otis Ridge Ski Area
05.2025 - Current

Busser

Old Inn on the Green
10.2023 - 01.2025

Babysitter

Private Home
05.2023 - 08.2023

Ski and Snowboard Instructor

Otis Ridge Ski Area
12.2021 - Current

Receptionist

H&r Block
01.2021 - 04.2023

No Degree - Mathematics

Westfield State University

Lee Middle And High

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