MADISON DEVAUGHN

• Maintained flexible work schedule to meet event needs and arrive to event venue on time.
• Assisted in event setup and teardown, ensuring smooth transitions between events
• Unloaded and arranged tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics and according to table/seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests and exceptional service during events.
• Presented and served/make food and beverages on buffet tables and drink stations in line with formality and specifications of each event while maintaining clean work environments.
• Received positive feedback from events coordinators and visitors regarding attention to detail, promptness, and overall professionalism during events.

• Managed executive professional calendars, coordinating appointments for future events.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Updated and maintained confidential databases and records.
• Create and established social media visuals which led to increased social media sales by 12%.
• Managed inventory to ensure smooth daily operations through consistent maintenance of office equipment; this included packing and shipping orders daily/weekly.

Hostess

• Acted as first point of contact for customers; greeting customers warmly upon arrival and answering customer questions about hours, seating, and menu information.
• Maintained friendly and warm presence throughout dining experience while multitasking skills and balancing responsibilities such as answering phone calls, taking reservations and to-go orders by phone, and updating reservation logs simultaneously.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server

• Collaborated with FOH and BOH staff during busy hours for efficient workflow and smooth execution to maximize guest satisfaction.
• Applied comprehensive knowledge to items on menu and worked with several POS systems to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs while upselling to increase daily sales.
• Demonstrated strong multitasking skills by managing multiple tables and resolving customer complaints professionally and simultaneously without compromising service quality.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.