Madison Diaz
Rock Springs,WY
Summary
Dedicated customer service individual with excellent experience in working with the public. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Collector
North America Recovery
West Valley City, UT
08.2020 - 04.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Teaching Aide
Ywca Learning Center
Rock Springs, WY
05.2019 - 01.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Front Desk Receptionist
Baymont Inn & Suit Hotel
Rock Springs, WY
11.2017 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Crew Member Team Leader
McDonalds
Rock Springs, WY
02.2016 - 09.2017
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
High School Diploma -
Rock Springs High School
Rock Springs, WYSkills
- Payment Acceptance
- Patient Relations
- Telephone Etiquette
- Team Player
- Customer Complaint Resolution
- Work Task Prioritization
Timeline
Collector
North America Recovery
08.2020 - 04.2021
Teaching Aide
Ywca Learning Center
05.2019 - 01.2020
Front Desk Receptionist
Baymont Inn & Suit Hotel
11.2017 - 05.2018
Crew Member Team Leader
McDonalds
02.2016 - 09.2017
High School Diploma -
Rock Springs High School
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