Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Dick

Gilbert,AZ

Summary

Dynamic and reliable professional with extensive experience in front desk operations at MYDRNOW. Proven ability to manage appointment scheduling and maintain HIPAA compliance while delivering exceptional customer service. Skilled in multitasking and adept at using electronic health record systems to enhance data management and patient interactions. Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Seeking to transition into new field, leveraging skills developed in fast-paced dental office.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

MYDRNOW
04.2025 - Current
  • Greeted patients and managed appointment scheduling efficiently.
  • Learned electronic health record (EHR) systems for effective data management.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Front Desk/Server/Manager

Altitude Trampoline Park
02.2024 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed reservations and meetings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Organized, maintained and updated information in computer databases.
  • Collected payments, processed transactions and updated relevant records.
  • Supervised daily operations to ensure quality service and customer satisfaction.

Cashier/Crew Trainer

Raising Cane's Restaurants
09.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Mesquite High School
Gilbert, AZ

No Degree - Dental Hygiene

Mesa Community College
Mesa, AZ
05-2028

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • HIPAA compliance
  • Payment collection
  • Exceptional customer service
  • Multitasking and organization
  • Positive
  • Reliable

Timeline

Medical Receptionist

MYDRNOW
04.2025 - Current

Front Desk/Server/Manager

Altitude Trampoline Park
02.2024 - 05.2025

Cashier/Crew Trainer

Raising Cane's Restaurants
09.2022 - 09.2023

High School Diploma -

Mesquite High School

No Degree - Dental Hygiene

Mesa Community College