Madison Dilworth
Sardis,MS
Summary
Dynamic Senior Living Advisor at Brookdale Senior Living Inc. with proven expertise in relationship building and effective communication. Successfully increased sales by connecting clients with suitable communities, showcasing strong marketing skills. Adept at multitasking and promoting services, ensuring customer satisfaction through attentive service and detailed knowledge of offerings.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Senior Living Advisor
Brookdale Senior Living Inc.
03.2024 - Current
- Work remote from home communicating with potential residents and families regarding needs and services.
- Selected best fit communities based on callers needs, location and services available.
- Set up visits to tour the appropriate community based on client's needs.
- Increased sales by 25% in one year through screening and sending potential clients to the direct sales people at the community to get clients moved in to a community.
- Promoted conversion of casual shoppers into customers through knowledge of services rendered. Successfully converted 20% in to customers.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Medical Assistant/Receptionist
VIP Weight Loss and Anti-Aging
05.2022 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients and helped patients complete necessary forms and documentation.
- Enhanced office productivity by handling high volume of callers per day and assisted nurse practitioner with tests and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Successfully supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Accrued regular clients based upon previous customer experience and interaction (personally requested for future visits).
- Frequently recognized by my manager for my hard work and dedication to our patients and fellow staff members.
Server
Cracker Barrel Old Country Store Inc
08.2019 - 05.2022
- Highly praised by my manager and other team members and received employee of the month.
- Increased level of repeat customers who regularly came in and asked to be seated in my section based on the quality of service I provided.
- Worked with customers to place orders, manage bills, and handle complimentary items.
- Took the initiative during slow periods to restock supplies, ice, trays, and delivery bags along with maintaining clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner always with a smile.
Education
BBA - Management
University of Memphis
Memphis, TN05-2025
Skills
- Marketing and promotion
- Serve customers
- Time management abilities
- Processing payments
- Promoting services
- Product knowledge
- Reliability
- Effective communication
- Staff training and motivation
- Attention to detail
- Food safety and sanitation
- Stock management
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Customer satisfaction
- Inventory management
- Relationship building
- Team building
Timeline
Senior Living Advisor
Brookdale Senior Living Inc.
03.2024 - Current
Medical Assistant/Receptionist
VIP Weight Loss and Anti-Aging
05.2022 - 02.2024
Server
Cracker Barrel Old Country Store Inc
08.2019 - 05.2022
BBA - Management
University of Memphis
Similar Profiles
David BunchDavid Bunch
Maintenance Technician at Sundale Senior Living of The Woodlands (formerly Brookdale Senior Living)Maintenance Technician at Sundale Senior Living of The Woodlands (formerly Brookdale Senior Living)
Robin JuarezRobin Juarez
Receptionist/ Medtech/CNA at Brookdale Senior Living- Brookdale ReynoldaReceptionist/ Medtech/CNA at Brookdale Senior Living- Brookdale Reynolda
Michael BeckerMichael Becker
Executive Director at Brookdale Senior Living/Elderwood Senior CareExecutive Director at Brookdale Senior Living/Elderwood Senior Care
Dawn M StreeterDawn M Streeter
Clair Bridge Manager at Brookdale Senior Living Echelon Lake Assisted LivingClair Bridge Manager at Brookdale Senior Living Echelon Lake Assisted Living
Garrett BillingsleyGarrett Billingsley
Graduate Nurse Extern-Trauma ICU at Regional One HealthGraduate Nurse Extern-Trauma ICU at Regional One Health