Summary
Overview
Work History
Education
Skills
Timeline
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Madison Dittert

Philadelphia,PA

Summary

Experienced Banquet Server with a talent for flawlessly executing events. Meticulous attention to detail and a warm, friendly demeanor guarantee outstanding food and beverage service. Efficiently busses tables and fulfills customer requests. Demonstrated success in executing events of different guest sizes, menus, and presentation requirements.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

American Eagle Outfiters
01.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Banquet Server

Cannstatters Volksfest Verein
03.2022 - Current
  • Set up banquet tables and chairs based on event requirements
  • Carried out professional service, retaining polite and friendly approach at all times
  • Provided friendly, courteous service to create memorable moments for guests
  • Arranged linens and table settings according to seating plan and event theme
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas
  • Maintained event cleanliness during service by promptly clearing dishes after each course
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Answered guest questions about event plans and food service choices
  • Adjusted service based on customer requests and kitchen readiness
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas
  • Served meals to customers according to established guidelines
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Arranged food, utensils and condiments on trays to serve meals with necessary items
  • Inspected dishes and utensils for cleanliness
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Replenished condiments and other supplies at tables and service bars
  • Assisted customers in selecting menu items, answering questions and providing general information
  • Kept register accurate through correct billing, payment processing, and cash management practices

Sales Lead

American Eagle Outfiters
04.2024 - 12.2024
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Maintained current knowledge of evolving changes in marketplace.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Set and achieved company defined sales goals.

Certified Tanning Consultant

Bronze Anytime
12.2019 - 12.2023
  • Informed and demonstrated how to use tanning equipment to new clients
  • Exceeded monthly tanning product and membership sale quotas
  • Scheduled clients based on number of beds and booths with consideration of walk-in averages
  • Updated computer system with client schedules, inventories and spa information
  • Sold Product to clients to increase salon profits by Number%
  • Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences
  • Maintained clean and stocked front counter area
  • Provided emotional support and companionship to clients
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development
  • Participated in team meetings and staff training sessions

Education

The Beauty Institute Schwarzkopf Professional
Philadelphia, PA
08.2021

Skills

  • Customer Preferences
  • Guest Interaction
  • Order Accuracy
  • Cash Handling
  • Buffet Setup and Takedown
  • Table Setting Arrangements
  • Fine Dining Service
  • Food Transportation
  • Plates Presentation
  • Food Distribution
  • Dining Area Maintenance
  • Event Cleanup
  • Tableside Service
  • Table Setting Knowledge
  • Food Preparation and Safety
  • Set Up and Clean Buffets
  • Event Setup
  • Team Collaboration
  • Deliver Food Trays
  • Service Station Stocking
  • Table and Tray Bussing
  • Tray Assembly and Delivery
  • Greeting and Seating Guests

Timeline

Assistant Store Manager

American Eagle Outfiters
01.2025 - Current

Sales Lead

American Eagle Outfiters
04.2024 - 12.2024

Banquet Server

Cannstatters Volksfest Verein
03.2022 - Current

Certified Tanning Consultant

Bronze Anytime
12.2019 - 12.2023

The Beauty Institute Schwarzkopf Professional

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Madison Dittert