Madison Dixon
Portland,OR
Summary
Collision repair estimator proficient in delivering precise repair estimates and uncovering hidden damage, resulting in improved workflow efficiency. Recognized for fostering strong customer relationships through clear communication and empathy. Adept at negotiating with insurance providers to safeguard customer interests while ensuring compliance with industry standards.
Overview
8
8
years of professional experience
Work History
Estimator
Tonkin Collision Center
05.2024 - Current
- Prepared detailed repair estimates for collision-damaged vehicles using CCC One.
- Developed accurate repair plans in collaboration with technicians, ensuring adherence to OEM repair procedures.
- Identified hidden damage during disassembly preventing delays and improving repair accuracy.
- Ensured completed repairs aligned with approved estimates and shop quality standards, restoring vehicles safely to pre-loss condition.
- Primary point of contact for customers providing consistent updates, explaining repair timelines, and resolving concerns.
- Cultivated strong relationships with customers, insurers, vendors, and technicians through effective communication and professionalism.
- Consistently handled sensitive situations with empathy and professionalism while protecting both the customers' interests and shop standards.
- Negotiated with insurance companies regarding labor operations, repair procedures, and related damage.
- Managed multiple repair files simultaneously while maintaining accuracy and attention to detail.
Veterinary Technician
VCA West Linn Animal Hospital
11.2023 - 05.2024
- Restrained pets of all sizes and temperaments
- Obtained TPR, efficiently and accurately
- Documented my findings in a patient's health records
- Explained common vaccines and vaccine protocols to clients
- Collected and prepared samples for outside laboratory analysis
- Prepared medication, vaccines, serums, or treatments as prescribed by veterinarians
- Assisted in taking radiographs, ultrasounds, and echocardiograms
- Obtained skin scrape, ear cytology, fine needle aspirate for analysis
- Filled prescriptions for patients and educated clients on the correct use and any potential side effects
- Obtained blood samples from patients (Feline/Canine/Reptile)
- IV catheter placement
- Administered medication (subcutaneous, intramuscular, intravenous)
- Pre-anesthetic and post-anesthetic monitoring
- Preparing and sterilizing surgical equipment.
- Helped with the training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted the veterinarian during medical, surgical, and diagnostic procedures.
- Observed animals for signs of distress or illness.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
Veterinary Technician
Lakewood Veterinary Hospital
01.2023 - 10.2023
- Restrained pets of all sizes and temperaments
- Obtained TPR efficiently and accurately
- Documented my findings in a patient's health records
- Explained common vaccines and vaccine protocols to clients
- Collected and prepared samples for outside laboratory analysis
- Prepared medication, vaccines, serums, or treatments as prescribed by veterinarians
- Assisted in taking radiographs, ultrasounds, and echocardiograms
- Obtained skin scrape, ear cytology, and fine needle aspirate for analysis
- Filled prescriptions for patients and educated clients on the correct use and any potential side effects
- Obtained blood samples from patients (Feline/Canine/Reptile)
- IV catheter placement
- Administered medication (subcutaneous, intramuscular, intravenous)
- Pre-anesthetic and post-anesthetic monitoring
- Preparing and sterilizing surgical equipment.
- Helped with the training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted the veterinarian during medical, surgical, and diagnostic procedures.
- Assisted with euthanasia procedures humanely and compassionately to minimize suffering.
Veterinary Assistant (Promoted Within)
VCA Aspenwood Animal Hospital
12.2019 - 01.2023
- Administered medications, vaccines, and treatments per veterinarian prescriptions to support optimal patient care
- Obtained TPR, efficiently and accurately
- Obtained blood samples from patients (Feline/Canine)
- Restrained pets of all sizes and temperamentss
- Educated clients on common vaccines and protocols to enhance understanding and compliance
- Filled prescriptions for patients and educated clients on the correct use and any potential side effects
- Prepared procedure estimates and clarified financial commitments with clients, ensuring transparency with hospital policies
- Collected and prepared samples for outside laboratory analysis
- Assisted in taking radiographs
- Obtained skin scrape, ear cytology, and FNAs for analysis
CSR
VCA Aspenwood Animal Hospital
04.2019 - 12.2019
- Assisted in scheduling appointments for patients, in person, electronically, or by telephone
- Educated clientele about preventative medications, vaccines, and preventative wellness plans offered by VCA; and affiliate companies
- Address and attend to clients and patients in an engaged and diligent manner
- Professional and Efficient communication with clients, and faculty
- Documented daily register totals, reports, and deposits
- Collected payment, Issued Refunds, and discounts
- Submitted and Handled Insurance claims for patients
- Mitigate clients, and escalate to administration as needed
- Documented all verbal and electronic communication.
Order Picker
Amazon fulfillment
10.2018 - 04.2019
- Organized warehouse items from the shelves based on number, size, color, quantity, and quality requirements
- Operates scanners to ensure the customer's proper order is picked and inventory is managed accurately
- Loads delivery vehicles with customers' products following safety procedures
- Operated handling equipment, ensuring compliance with safety regulations to maintain a secure work environment
- Assessed packages for returns, damages, or labeling issues to ensure accurate processing and inventory integrity
- Resolved customer issues in vendor returns, enhancing customer satisfaction and trust
- Consistently surpassed productivity and quality targets through efficient work practices.
Education
High School Diploma -
Endeavor Academy
Centennial, Co06-2016
Skills
- Preparing estimates
- Cost estimation
- Insurance negotiations
- CCC One software
- Attention to detail
- Customer relationship management
- Client-focused approach
- Problem solving
- Conflict resolution
- Time management
- Effective communication
- Self-directed work
Timeline
Estimator
Tonkin Collision Center
05.2024 - Current
Veterinary Technician
VCA West Linn Animal Hospital
11.2023 - 05.2024
Veterinary Technician
Lakewood Veterinary Hospital
01.2023 - 10.2023
Veterinary Assistant (Promoted Within)
VCA Aspenwood Animal Hospital
12.2019 - 01.2023
CSR
VCA Aspenwood Animal Hospital
04.2019 - 12.2019
Order Picker
Amazon fulfillment
10.2018 - 04.2019
High School Diploma -
Endeavor Academy