Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Madison Donegan

Deltona,FL

Summary

Passionate professional with strong background in customer interactions and service solutions. Highly regarded as a key communicator, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Membership Engagement Specialist

Volusia/Flagler YMCA
01.2024 - Current
  • Develop strong product knowledge to provide informed recommendations based on individual customer needs.
  • Respond to customer requests for products, services, and company information.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Identify and resolve discrepancies and errors in customer accounts.
  • Maintain a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service/Membership Services Coordinator

Volusia/Flagler YMCA
11.2021 - 01.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly common/workout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained and backed up other customer service team members.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.

Event Hostess

Big Red Pony Parties, LLC
09.2015 - 08.2023
  • Set up promotional displays and equipment for special events and activities.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Participated in ongoing training programs for continuous improvement in hosting skills and knowledge of current industry trends.
  • Facilitated engaging games and activities for children of various ages, ensuring inclusive participation from all guests.
  • Managed time effectively, enabling smooth transitions between party segments and timely completion of events.
  • Handled challenging situations or unexpected issues calmly and professionally, preserving a positive atmosphere during events.
  • Maintained open communication with parents throughout events, fostering trust and confidence in our services.
  • Greeted customers and offered them assistance.
  • Supported Wedding day-of-event tasks such as venue setup, breakdown, and cleanup efficiently to maintain schedules.
  • Enhanced horse camp camper experience by organizing and leading engaging activities tailored to various age groups.
  • Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.

Education

High School Diploma -

Central Christian Academy
Orlando
06-2019

Skills

  • Brand recognition

  • Team alignment and collaboration

  • Event management

  • Proactive self-starter

Interests

Member of Central Florida Community Arts Adult Choir


Active Leader in Volusia County 4H Club


Valued Childcare/Sitter for multiple families- 10 yrs

Timeline

Membership Engagement Specialist

Volusia/Flagler YMCA
01.2024 - Current

Customer Service/Membership Services Coordinator

Volusia/Flagler YMCA
11.2021 - 01.2024

Event Hostess

Big Red Pony Parties, LLC
09.2015 - 08.2023

High School Diploma -

Central Christian Academy

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