Madison Doten
Murfreesboro,TN
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
The DoubleTree by Hilton
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Guest Service Manager
Tupelo Honey Cafe
09.2022 - 02.2024
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
To Go Experts
Jonathan's Grille
09.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server/Host Trainer
Jonathans Grille
07.2021 - 09.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Business Administration And Management
Liberty University
Lynchburg, VA12-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Food running
- Sales expertise
- Suggestive selling
- Inventory management
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of 50 staff members.
Certification
Servsafe Food Protection Manager Certification
ABC License
Languages
English
Native or Bilingual
Timeline
Server/Bartender
The DoubleTree by Hilton
02.2024 - Current
Guest Service Manager
Tupelo Honey Cafe
09.2022 - 02.2024
To Go Experts
Jonathan's Grille
09.2021 - 09.2022
Server/Host Trainer
Jonathans Grille
07.2021 - 09.2022
Bachelor of Science - Business Administration And Management
Liberty University
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