Madison Downs
Monroe,NC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Reliable and dedicated team player. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and clients goals.
Overview
6
6
years of professional experience
Work History
Internship Student
Fort Mill School District
Fort Mill, SC
09.2022 - 12.2022
- Observed an assisted in student counseling sessions with mental health clinical supervisor.
- Help construct IEP and 504 documents.
- Observe care in mental health crisis situations.
- Contribute in student suicide assessments.
- Took detailed meeting notes during school and parent behavior meetings.
- Learned how to do prior authorizations, as well as billing to insurance companies.
- Analyzed problems, identified solutions and made decisions.
- Collaborated in professional team to solve student mental health and academic issues.
- Created a positive and trustworthy rapport with assigned students.
Behavioral Health Technician
Positive Behavior Supports Corporation, PBS
Fort Mill, SC
07.2020 - 01.2021
- Helped client meet behavior goals for each day.
- Worked on interactive exercises to help client meet set goals for behavior and speech.
- Built and maintained positive family relationship to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Charted on each patient daily.
- Prepared and submitted daily progress reports to management.
Psychiatric Technician
PEIDMONT HOSPITAL
Rock Hill, SC
03.2018 - 06.2019
- Ensured each patient was in a safe environment
- CPI certified
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Assisted and counseled multiple patients daily.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nursing Assistant
Allegheny Health Network
Pittsburgh, PA
12.2016 - 02.2017
- Observed patients vitals by telemetry, for those wearing a heart monitor.
- CPR certified.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in end of life care.
Sales Associate
Hollywood Tans
Moon Township, PA
03.2016 - 01.2017
- Answered phone calls, and scheduled appointments.
- Ensured that the salon was clean and presentable.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated associates on market trends and stayed up-to-date on forecasts.
Nursing Assistant
CNA, Baptist Homes Society
Bethel Park, PA
05.2016 - 09.2016
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Assistant Sales Manager
Abercrombie & Fitch
South Hills, Pa
10.2014 - 08.2015
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Ran weekly inventory reports to verify highest grossing products were properly stocked and readily available.
Sales Associate/ Floor Model
American Eagle Outfitters
South Hills, PA
10.2012 - 10.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared large cash deposits with zero discrepancies.
Education
High School Diploma -
Upper Saint Clair High School
Pittsburgh, PA06.2015
No Degree - Nursing
Robert Morris University
Pittsburgh, PABachelors of Arts - Psychology
Park University
Kansas City, MO03.2023
Skills
- Microsoft (7years)
- Quality Standards
- Parent and Student Communication
- Youth Ministry
- Health Care System
- Supporting Daily Living Needs
- Active Listening
- HIPAA and Safety Requirements
- Client Goal Planning
- Superior Communication Skills
- Behavioral Health Assessment
- Treatment Planning and Implementation
Timeline
Internship Student
Fort Mill School District
09.2022 - 12.2022
Behavioral Health Technician
Positive Behavior Supports Corporation, PBS
07.2020 - 01.2021
Psychiatric Technician
PEIDMONT HOSPITAL
03.2018 - 06.2019
Nursing Assistant
Allegheny Health Network
12.2016 - 02.2017
Nursing Assistant
CNA, Baptist Homes Society
05.2016 - 09.2016
Sales Associate
Hollywood Tans
03.2016 - 01.2017
Assistant Sales Manager
Abercrombie & Fitch
10.2014 - 08.2015
Sales Associate/ Floor Model
American Eagle Outfitters
10.2012 - 10.2014
High School Diploma -
Upper Saint Clair High School
No Degree - Nursing
Robert Morris University
Bachelors of Arts - Psychology
Park University