Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Dramis

Huber Heights,OH

Summary

Hardworking and passionate job seeker looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My 11+ years in multiple customer service settings, including but not limited to, health-related positions, set me apart from other candidates. I have acquired a vast amount of knowledge, skills and training throughout my work history that will lead me to success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Hospitality

Buffalo Wild Wings
10.2012 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Health and Wellness Coordinator - Exercise Physiologist

Spring Hills Home Care Services
01.2022 - 03.2023
  • Work 1-1 with clients in their home/facility to improve strength, balance, cognitive health, range of motion/flexibility, quality of life
  • Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
  • Organized schedules for comprehensive group fitness programs.
  • Developed wellness programs targeted on specific groups and areas of wellness.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Ran a variety of group exercise classes ranging from 5-40 participants
  • Tracked clients progress through monthly re-testing and evaluation
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Met or exceeded monthly revenue and training goals.
  • Provided individualized fitness assessments, program designs and nutrition counseling services.

Flight Attendant

PSA Airlines
02.2021 - 08.2021
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Used excellent customer service skills in addressing passengers' needs.

Master Trainer

LA Fitness/Fitness International Inc
11.2018 - 02.2019
  • Conduct new client pre-evaluations/assessments and discuss individual client goals.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Designed specific workout systems for individual clients based on performance ability.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Provided emergency first aid and CPR as needed.

Education

Bachelor of Science in Exercise Physiology -

Ohio Northern University, Getty College of Arts And Sciences
Ada, OH
08.2018

Skills

  • BLS, CPR, AED certified
  • Fit light programming
  • Able to plan and write out client exercise regimes
  • Works well with others
  • Good organizational skills
  • Eager and always willing to help others
  • Works well under pressure
  • Able to adapt well to changes
  • Excellent time management skills
  • Computer skills (Microsoft excel, word, etc)
  • Organizational skills
  • Time management
  • Microsoft Office
  • Exercise planning
  • Personal training
  • Medical terminology
  • Group Fitness
  • Anatomy Knowledge

Certification

  • CPR & First Aid, 01/01/22, 01/01/23
  • Lymphadema Certified, 03/01/22, Present

Timeline

Health and Wellness Coordinator - Exercise Physiologist

Spring Hills Home Care Services
01.2022 - 03.2023

Flight Attendant

PSA Airlines
02.2021 - 08.2021

Master Trainer

LA Fitness/Fitness International Inc
11.2018 - 02.2019

Server/Hospitality

Buffalo Wild Wings
10.2012 - Current

Bachelor of Science in Exercise Physiology -

Ohio Northern University, Getty College of Arts And Sciences

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Madison Dramis