Madison Drott
Thibodaux,LA
Summary
Dynamic professional with a proven track record at Turner Industries, excelling in fast-paced environments. Skilled in critical thinking and customer service, I foster strong relationships, ensuring compliance and enhancing client satisfaction. My adaptability and organizational skills drive successful outcomes, contributing to team success and client loyalty.
Overview
4
4
years of professional experience
Work History
Fire Watch
Turner Industries
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Loan Agent/ Manager Trainee
Tower Loan
06.2022 - 12.2024
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Stayed current on industry regulations, ensuring compliance with all applicable rules and guidelines throughout the loan process.
- Conducted comprehensive financial analyses to assess borrower creditworthiness and minimize default risks.
- Ensured accuracy of submitted applications, minimizing delays due to missing or incorrect information.
Customer Service Representative
All-State Credit
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - High School Education
Hammond High Magnet School
Hammond, LA05.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Calm under pressure
- Active listening
- Problem resolution
- Decision-making
- Verbal communication
- Organization and time management
- Computer skills
- Multitasking Abilities
- Excellent communication
- Flexible and adaptable
- Dependable and responsible
- Time management
Timeline
Fire Watch
Turner Industries
12.2024 - Current
Loan Agent/ Manager Trainee
Tower Loan
06.2022 - 12.2024
Customer Service Representative
All-State Credit
06.2021 - 06.2022
Diploma - High School Education
Hammond High Magnet School
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