Madison Duarte
Charleston,SC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Action Based Learning
05.2023 - Current
- Accounts Payable and Receivable Clerk
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched and resolved accounts payable discrepancies.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Oversaw inventory and office supply purchases.
- Managed and responded to all correspondence and inquiries from customers and vendors.
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support, addressing routine, and special requirements.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Coordinated company events, fostering team building and boosting overall morale.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
- Processed and reshelved return orders, checking for discrepancies, potential usage and service issues.
- Ordered parts for customers
Grant Writing Intern
Rising Up Together
01.2023 - 04.2023
- Strengthened relationships with existing funders through timely submission of accurate and detailed progress reports.
- Assisted in securing funds for various projects by writing persuasive letters of inquiry to potential funders.
- Increased proposal success rate through meticulous editing and proofreading of all grant applications before submission.
- Maintained grants management database and project calendar for timely submission of letters of inquiry, proposal deadlines and reports.
- Worked with team to send donation acknowledgement letters or follow up with declined requests.
- Contributed to organizational growth by identifying new funding opportunities through prospect research and networking activities.
- Leveraged strong organizational skills to manage multiple projects simultaneously, ensuring all deadlines were met without compromising quality.
Office Manager
Branaman & Thibodeau Bookkeeping
07.2019 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Education
Bachelor of Arts - English Literature
California State University - San Bernardino
San Bernardino, CA12.2022
Associate of Arts - English
Victor Valley College
Victorville, CA06.2020
Skills
- Exceptional organization
- Strong in Google and Excel
- Project Management
- Customer service
- Clear communication skills
- Effective time management
- Office Management
- Office Administration
- Scheduling
- Records Management
- Client Relationship Management
Timeline
Office Coordinator
Action Based Learning
05.2023 - Current
Grant Writing Intern
Rising Up Together
01.2023 - 04.2023
Office Manager
Branaman & Thibodeau Bookkeeping
07.2019 - 09.2022
Bachelor of Arts - English Literature
California State University - San Bernardino
Associate of Arts - English
Victor Valley College
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