Madison Dulaney
Bluffdale
Summary
Dynamic and results-oriented customer service professional with over 5 years of experience in fast-paced, customer-centric environments. Expertise in building strong relationships, accurately assessing client needs, and delivering exceptional service that fosters loyalty and repeated business. Proven leadership skills demonstrated through the ability to motivate teams, swiftly resolve conflicts, and enhance guest experiences. Eager to leverage strong communication and interpersonal skills within a customer-focused automotive sales team to drive success and satisfaction.
Overview
6
6
years of professional experience
Work History
Marching Band Visual Caption Head Instructor
Herriman High School
01.2024 - Current
- Teach, mentor, and motivate students to improve performance quality, focusing on marching technique, posture, and visual presentation.
- Lead group instruction and provide individualized feedback to help performers achieve precision, confidence, and stage presence.
- Collaborate with staff to design and implement visual strategies that enhance overall show impact and team success.
- Developed and implemented engaging marching band drills to enhance student performance and teamwork.
- Organized rehearsals and managed schedules, streamlining operations for efficient use of time and resources.
Team Leader
Chick-fil-A
06.2022 - Current
- Supervise and motivate a team of 20+ employees, fostering collaboration, accountability, and high performance.
- Deliver exceptional customer experiences by anticipating needs, resolving concerns quickly, and ensuring a welcoming environment.
- Trained new team members on operational procedures and customer engagement techniques.
- Manage daily operations including scheduling, cash handling, and compliance with safety and quality procedures.
Sandwich Artisan
Benny’s Place
03.2020 - 05.2023
- Provided high-quality service by assisting guests with orders and offering recommendations tailored to their preferences.
- Trained and coached new team members, improving team efficiency and accuracy.
- Upsold additional menu items, increasing average ticket sales and enhancing customer satisfaction.
- Maintained organized, clean, and safe work areas to support smooth operations.
Style, Tech & Beauty Consultant
Target
11.2020 - 05.2022
- Built strong customer relationships by identifying individual needs and delivering personalized product recommendations.
- Assisted with sales transactions, membership sign-ups, and loyalty program promotion to boost revenue.
- Organized merchandise displays and maintained store presentation to support an optimal shopping experience.
Education
B.A. - Art Education
Utah Valley University
09.2027
Skills
- Customer Service & Relationship Building
- Team Leadership & Training
- Adaptability in Fast-Paced Environments
- Conflict Resolution & Problem-Solving
- Teamwork and collaboration
- Time management
- Strong communication skills
- Reliable and punctual
- Friendly, positive attitude
- Flexible and adaptable
Timeline
Marching Band Visual Caption Head Instructor
Herriman High School
01.2024 - Current
Team Leader
Chick-fil-A
06.2022 - Current
Style, Tech & Beauty Consultant
Target
11.2020 - 05.2022
Sandwich Artisan
Benny’s Place
03.2020 - 05.2023
B.A. - Art Education
Utah Valley University
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