Madison Dutton
DeRidder,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista Management
Sabean’s Coffee and Creamery
Hemphill , TX
2022.06 - Current
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Received payments from customers and returned correct change when necessary.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Ordered products from suppliers when inventory was low or out of stock.
- Scheduled staff shifts according to business needs.
- Created weekly reports summarizing employee performance metrics and customer feedback scores.
- Supported highest standards of conduct and service to support company reputation.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Cashier
Toledo Town & Tackle
Many , LA
2021.05 - 2022.06
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Hemphill High School
Hemphill, TX2023-05
Skills
- Product Upselling
- Cash Handling Accuracy
- Staff Motivation
- Barista Training
- Team Building and Leadership
- Hiring and Training
- Complaint Handling
- Retail Operations
- ServSafe Certification
- Menu development
- Shop Opening and Closing
Timeline
Barista Management
Sabean’s Coffee and Creamery
2022.06 - Current
Cashier
Toledo Town & Tackle
2021.05 - 2022.06
High School Diploma -
Hemphill High School
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