Madison Dwyer
Grayling,MI
Summary
Dynamic and results-oriented Pharmacy Technician with a proven track record at Munson Healthcare, adept in workflow optimization and team collaboration. Excelled in enhancing pharmacy operations and patient safety, demonstrating exceptional problem-solving skills and a commitment to confidentiality. Trained new staff, significantly boosting team efficiency and morale.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Munson Healthcare
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Dietary Aide
Munson Healthcare
10.2020 - 01.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Utilized POS system to receive and process food and beverage orders.
- Worked effectively in fast-paced environments.
Sales Associate
Rue 21
01.2019 - 07.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Self-motivated, with a strong sense of personal responsibility.
Education
Pharmacy Technician License - Pharmaceutical Medicine
Pharmacy Technician University
Remote07-2024
High School Diploma -
Grayling High School
Grayling, MI06-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance verification
- Processing payments
- Healthcare regulations
- Compounding techniques
- Receiving incoming supplies
- Drug interaction awareness
- Aseptic techniques
- FDA drug safety guidelines
- Staff development
- OTC recommendations
- Intravenous admixture preparation
- New hire onboarding
- Operations support
- Pharmacy operations
- Supporting pharmacy operations
- Sterile technique
- Time management
- Team building
Timeline
Pharmacy Technician
Munson Healthcare
01.2023 - Current
Dietary Aide
Munson Healthcare
10.2020 - 01.2023
Sales Associate
Rue 21
01.2019 - 07.2020
Pharmacy Technician License - Pharmaceutical Medicine
Pharmacy Technician University
High School Diploma -
Grayling High School
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