Summary
Overview
Work History
Education
Skills
Timeline
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Madison Eckholdt

Baton Rouge,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Zoo Tour Guide

Barnhill Animal Preserve
01.2023 - 06.2023
  • Guided groups of up to 40 people on scheduled tours.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared and knowledgeable about their assigned tours before leading them independently.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Maintained vehicles and audio equipment to keep resources working and available for tour use.
  • Collected and deposited payments from guests.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Built personal relationships with guests to promote positive experiences.

Gate Attendant

Lake View RV Park
05.2021 - 07.2021
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
  • Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
  • Contributed to increased revenue generation by accurately collecting entrance fees and promoting park services.
  • Demonstrated attention to detail when recording daily transactions, contributing to accurate financial reporting for the facility.
  • Communicated with site personnel by relaying information via radio calls.

Office Worker

Lake View RV Park
05.2021 - 05.2021
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.
  • Ordered and restocked office supplies to keep staff efficient and on-task.

Zoo Volunteer

Alexandria Zoo
05.2019 - 08.2019
  • Assisted in maintaining clean and safe enclosures for the welfare of animals and visitors alike.
  • Promoted animal care education by conducting presentations and demonstrations for visitors.
  • Facilitated interactive workshops for children to promote an interest in wildlife conservation efforts.
  • Enhanced visitor experience by providing educational information on animal species and habitats.
  • Aided in the preparation of diets according to specific nutritional needs of different animals.
  • Collaborated with zookeepers to develop engaging enrichment activities for various species.
  • Provided exceptional customer service, answering visitor inquiries and offering assistance when needed.
  • Acted as a liaison between zoo staff and visitors, ensuring positive interactions throughout the facility.
  • Participated in habitat development and improvement activities.

Education

Bachelor of Science - Wildlife Ecology

Louisiana State University And A&M College
Baton Rouge, LA
12.2025

High School Diploma -

Eunice High School
Eunice, LA
05.2022

Skills

  • Public Speaking
  • Presentation Skills
  • Exceptional communication
  • Customer Engagement
  • Training and mentoring
  • Cleaning
  • Educational Tours
  • Sales abilities
  • Cash Handling

Timeline

Zoo Tour Guide

Barnhill Animal Preserve
01.2023 - 06.2023

Gate Attendant

Lake View RV Park
05.2021 - 07.2021

Office Worker

Lake View RV Park
05.2021 - 05.2021

Zoo Volunteer

Alexandria Zoo
05.2019 - 08.2019

Bachelor of Science - Wildlife Ecology

Louisiana State University And A&M College

High School Diploma -

Eunice High School

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Madison Eckholdt