Madison Eckholdt
Baton Rouge,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Zoo Tour Guide
Barnhill Animal Preserve
2023.01 - 2023.06
- Guided groups of up to 40 people on scheduled tours.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared and knowledgeable about their assigned tours before leading them independently.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Collected and deposited payments from guests.
- Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
- Built personal relationships with guests to promote positive experiences.
Gate Attendant
Lake View RV Park
2021.05 - 2021.07
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Contributed to increased revenue generation by accurately collecting entrance fees and promoting park services.
- Demonstrated attention to detail when recording daily transactions, contributing to accurate financial reporting for the facility.
- Communicated with site personnel by relaying information via radio calls.
Office Worker
Lake View RV Park
2021.05 - 2021.05
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
Zoo Volunteer
Alexandria Zoo
2019.05 - 2019.08
- Assisted in maintaining clean and safe enclosures for the welfare of animals and visitors alike.
- Promoted animal care education by conducting presentations and demonstrations for visitors.
- Facilitated interactive workshops for children to promote an interest in wildlife conservation efforts.
- Enhanced visitor experience by providing educational information on animal species and habitats.
- Aided in the preparation of diets according to specific nutritional needs of different animals.
- Collaborated with zookeepers to develop engaging enrichment activities for various species.
- Provided exceptional customer service, answering visitor inquiries and offering assistance when needed.
- Acted as a liaison between zoo staff and visitors, ensuring positive interactions throughout the facility.
- Participated in habitat development and improvement activities.
Education
Bachelor of Science - Wildlife Ecology
Louisiana State University And A&M College
Baton Rouge, LA12.2025
High School Diploma -
Eunice High School
Eunice, LA05.2022
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Customer Engagement
- Training and mentoring
- Cleaning
- Educational Tours
- Sales abilities
- Cash Handling
Timeline
Zoo Tour Guide
Barnhill Animal Preserve
2023.01 - 2023.06
Gate Attendant
Lake View RV Park
2021.05 - 2021.07
Office Worker
Lake View RV Park
2021.05 - 2021.05
Zoo Volunteer
Alexandria Zoo
2019.05 - 2019.08
Bachelor of Science - Wildlife Ecology
Louisiana State University And A&M College
High School Diploma -
Eunice High School
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