Madison Edwards

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
• Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
• Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

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• Facilitated effective communication with guests to ensure a positive dining experience.
• Delivered exceptional customer service by addressing guest needs promptly.
• Addressed customer needs promptly and professionally, enhancing overall satisfaction.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Facilitated seamless interactions with Spanish-speaking patrons, contributing to a welcoming and inclusive environment.

Managed disputes and ensured amicable solutions promptly.

Connected with marginalized populations.

Streamlined operational workflows within the organization.

Achieved recognized credential for food handling.

Handled financial transactions efficiently, ensuring accurate processing and accountability.

• Ensured a clean and welcoming environment for guests.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
• Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
• Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
• Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
• Monitored dining area to anticipate customer needs, enhancing overall dining experience.
• Provided feedback to kitchen on customer preferences, aiding in menu adjustments.

• Monitored inventory and notified management of deficiencies or shortages.
• Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
• Delivered exceptional customer service by attending to individual needs and preferences.
• Enhanced customer satisfaction by providing timely and accurate snack bar services.
• Resolved customer complaints promptly and professionally, restoring trust in the service provided.
• Participated in regular staff meetings to discuss operational improvements, fostering a collaborative work environment that encouraged growth and development among team members.

• Increased repeat business through personalized attention to customer needs and preferences.
• Promoted specials/events effectively leading to increased attendance and revenue growth.
• Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
• Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
• Developed rapport with customers by engaging in friendly conversation and remembering names or special occasions.
• Built strong relationships with returning customers by providing memorable experiences during each visit.
• Supervised birthday parties and group events, managing all aspects from setup to cleanup efficiently.
• Organized successful events by collaborating with other team members on planning and execution.
• Assisted customers in understanding bowling rules, maximizing enjoyment of their experience.

• Input orders accurately into POS terminal, split bills and accepted payments.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Answered phone calls to take orders, give information and document reservations.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Seated patrons based on guest preferences and seating availability.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.