MADISON ELAINE O'NEILL
Thornton,USA
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Willing to take on any task to support team and help business succeed. Offers strong customer service abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Car Wash Solutions
12.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Placed orders for customers online via email and phone.
- Ordered parts/ schedule appointments for service technicians
URO Banker
Blue Federal Credit Union
05.2023 - 12.2024
- Assisted in training new employees on bank policies, procedures, and best practices for providing excellent customer service.
- Managed customers' checking, savings and investment accounts with knowledgeable strategies.
- Cultivated trusting relationships with customers with confident and professional approach.
- Utilized multiple software programs for data entry, account management, document preparation, and reporting purposes.
- Performed routine branch operations, including teller transactions, account maintenance, and wire transfers.
- Kept cash box accurate and secure with good management and monitoring abilities.
Assistant Manager
Take 5 Car Wash
06.2021 - 12.2022
- Upheld brand image by maintaining branch cleanliness, approachability and service.
- Supported senior managers with day-to-day operational requirements.
- Delegated tasks to appropriate staff members for optimum productivity.
- Coordinated employee schedules to provide adequate staff coverage.
- Managed daily operations of store to ensure efficiency and productivity.
Sales Associate
Kohls
12.2020 - 06.2021
- Helped customers navigate store, complete sales and process returns.
- Processed payments quickly to keep customer flow moving.
- Rotated stock using clearance markdowns and special sales promotions.
- Handled cash register transactions efficiently and accurately.
- Built rapport with customers by offering friendly, welcoming environment in store.
Sandwich Artist
Subway
02.2017 - 12.2019
- Interacted well with customers in serving and dining areas.
- Sanitized work areas, kitchen tools and dishes to comply with health and safety regulations.
- Maintained inventory and stock, completing tasks assigned by management.
- Used POS systems to input orders and process payments.
- Worked with minimum direction and periodic supervision.
Education
High School - undefined
Mountain Range High School
Wesminster, CO12.2019
Skills
- Teamwork
- Cash handling
- POS system operations
- Customer Service
- Time Management
- Product Knowledge
- Effective Communication
Timeline
Customer Service Representative
National Car Wash Solutions
12.2024 - Current
URO Banker
Blue Federal Credit Union
05.2023 - 12.2024
Assistant Manager
Take 5 Car Wash
06.2021 - 12.2022
Sales Associate
Kohls
12.2020 - 06.2021
Sandwich Artist
Subway
02.2017 - 12.2019
High School - undefined
Mountain Range High School
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