Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Madison Elick

Calgary,AB

Summary

Dynamic and service-oriented professional with comprehensive experience in the hospitality industry. Proven ability to handle high-volume dining with excellent communication and coordination skills, managing workflows efficiently to ensure customer satisfaction. Adept at fostering relationships, recommending menus, and understanding dietary restrictions to enhance guest experiences. Proven success in upselling high-profit items, ensuring order accuracy, and providing excellent food and beverage service. Skilled in handling cash transactions accurately and maintaining operational efficiency. Demonstrates high energy, adaptability, and a team player attitude, leading to increased sales and repeat business. ServSafe Certified with a solid background in handling special requests, phone inquiries, and preparing to-go orders. Seeking to leverage these skills in a high-class restaurant setting to create memorable dining experiences for patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Door to Door Salesperson

Diamond Property Masters
04.2024 - Current
  • Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
  • Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
  • Increased average transaction value by upselling additional products or services based on individual customer needs assessments.
  • Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
  • Drove team revenue totals by bringing in top sales numbers.
  • Handled cash, check and credit cards, processing transactions onsite for products and services.

Bartender

Earls Westhills
07.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Beverage Cart Server & Bartender

Lynx Ridge Golf Course
05.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted guests and inquired into beverage choices.
  • Increased customer satisfaction rate by demonstrating excellent customer service etiquette.
  • Achieved monthly sales goals by using successful strategies to promote specials, snacks and alcoholic beverages.
  • Assisted cashiers with processing customer payments and documenting orders.

Server

Earls Westhills
01.2022 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Dog Groomer

Koyote Kennels
05.2018 - Current
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.

Nanny

Various Families
01.2017 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Assisted children with homework assignments and special projects across different subjects.
  • Supported children in play activities, meals and snacks, hygiene and socialization.

Receptionist

Mane House Of Hair
07.2021 - 06.2022
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.

Host

Earls Westhills
08.2020 - 01.2022
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

Education

Bachelor of Science - Biopsychology, Neuroscience Option

University of Victoria
04.2026

Bachelor of Science - Biological Science

University of Calgary
04.2025

Highschool Diploma - Honors With Distinction

Saint Francis High School
06.2021

Skills

  • Wine, Beer, and Liquor Knowledge
  • Steak, Meats, and Ingredient Knowledge
  • High Energy and Stamina
  • Workflow Coordination
  • Service-Oriented
  • Relationship Building
  • Menu Recommendations
  • Food and Beverage Service
  • Order Accuracy and Delivery
  • Warm and Friendly
  • Team Player
  • Transactions and Cash Handling
  • High Volume Dining
  • Upselling and Cross-Selling
  • Adaptable and Flexible
  • AGLC Certified
  • Guest Services
  • Drink Preparation
  • Special Requests
  • Customer Satisfaction
  • Guest Experiences
  • Billing and Payment Processing
  • Order Accuracy
  • Customer Relations
  • Dietary Restrictions
  • Phone Inquiries
  • Operational Efficiency
  • Credit and Cash Transactions

Accomplishments

First Aid Certification.


Proserve AB Liquor License.


Responsible Service BC: Serving it Right and Special Event Server Certification.


Senior server and bartender at Earls Westhills for 2+ years.

Certification

AGLC Proserve License - 2022-2027

Alberta Red Cross First Aid Training - 2018-Present

Timeline

Door to Door Salesperson

Diamond Property Masters
04.2024 - Current

Bartender

Earls Westhills
07.2022 - Current

Beverage Cart Server & Bartender

Lynx Ridge Golf Course
05.2022 - Current

Server

Earls Westhills
01.2022 - Current

Receptionist

Mane House Of Hair
07.2021 - 06.2022

Host

Earls Westhills
08.2020 - 01.2022

Dog Groomer

Koyote Kennels
05.2018 - Current

Nanny

Various Families
01.2017 - Current

Bachelor of Science - Biopsychology, Neuroscience Option

University of Victoria

Bachelor of Science - Biological Science

University of Calgary

Highschool Diploma - Honors With Distinction

Saint Francis High School
Madison Elick