Madison Enright

• Determined scope of investigation required for small businesses to open checking accounts.
• Delivered superior level of customer service to small and large business clients, keeping a 98.7% excellent survey response throughout 2 years.
• Performed data analysis of income statements to identify discrepancies, processed IRS tax documentation.

Interim BOSS , November 2022 - April 2023

• Empowered colleagues during peak periods of workloads by answering questions and showing where to find the answers.
• Identified opportunities for process improvements, implementing changes when required, test kitchen team for 5 projects.
• Rotated through series of different stations based on team and business needs.

Onboarding Specialist, January 2022 - November 2022

• Prioritized and organized tasks to efficiently accomplish service goals, exceeding monthly satisfaction metrics.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed in depth analysis of businesses and individuals wanting to open checking accounts.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, average of 40-70 calls a shift.
• Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
• Helped customers understand and use mobile applications and online banking.
• Responded proactively and positively to rapid change.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Drove substantial sales through suggestive selling and by promoting add-on purchases, average $1,500 per day.
• Fostered relationships with customers to expand customer base and retain business.
• Processed payments using a point-of-sale system, including cash, credit cards, gift certificates, and checks.

• Maintained knowledge of over 50 changing menu items, garnishes, ingredients and preparation methods.
• Conducted market research to identify trends in consumer behavior for example food vending festivals.
• Collaborated with cross-functional teams on branding initiatives.

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Confirmed accuracy of daily sales reports before submitting them to management for review.