Madison Esgro
Lake Worth,FL
Summary
Energetic and dependable professional with a Bachelor's degree in Communications and a minor in Hospitality. Over six years of experience in customer service across diverse industries including childcare, food service, and retail. Proven ability to manage responsibilities with professionalism and warmth, from caring for children as a nanny to delivering exceptional guest experiences as a server and hostess. Skilled in clear communication, multitasking, and building positive relationships with clients and teams. Passionate about pursuing opportunities in communications, public relations, or event planning where interpersonal and organizational strengths can shine.
Overview
6
6
years of professional experience
Work History
Private Nanny
Rachel Peters
Tallahassee, FL
01.2023 - 06.2025
- Provided supervision and guidance to ensure the safety of children in all situations.
- Engaged in creative play with the children, such as reading stories, playing games, or drawing pictures.
- Assisted with bedtime routines such as bathing, changing clothes, or reading stories.
- Organized and planned a variety of activities to stimulate physical, mental, and emotional growth for the children.
- Monitored the behavior of the children to enforce appropriate conduct standards set by parents.
- Managed household duties, including laundry, grocery shopping, and light housekeeping tasks when necessary..
- Developed an understanding of each child's individual strengths and weaknesses.
- Maintained a safe, healthy, and nurturing environment for the children in their home.
- Responded quickly in emergency situations using sound judgment and problem-solving skills.
- Communicated with parents regularly to discuss progress, concerns, and any other issues related to the care of their children.
Restaurant Hostess
Palm Trail Grill
Delray Beach, FL
05.2022 - 07.2022
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Customer Service Specialist
Jonathan Reed Clothing
Boca Raton, Florida
07.2021 - 08.2021
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Maintained up-to-date knowledge of product features and benefits.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Restocked shelves with new merchandise as needed.
- Maintained a neat and organized sales floor.
- Assessed customer concerns and provided prompt resolution services.
- Provided assistance with changing rooms when needed for larger-sized clothing items.
- Greeted customers upon arrival and provided customer service.
- Ensured the store was clean and presentable at all times by tidying up racks and shelves.
Server
Kona Ice
Lake Worth, FL
05.2021 - 07.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Answer questions or make recommendations for complementary products.
- Total checks, present to clients, and receive payment.
- Observe food preparation or serving processes to verify that proper procedures are followed.
- Deal with complaints or problems with a positive attitude.
- Provided excellent customer service to ensure satisfaction.
Restaurant Hostess
Henry's Restaurants
Delray Beach, FL
09.2019 - 05.2021
- Answered incoming calls with an appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Inform customers about the establishment's features..
- Receive and record reservations.
- Managed reservations, waitlists, and special requests for large parties.
Education
Bachelor of Science - Communications
Florida State University
Tallahassee, FL05-2025
Skills
- Patient
- Motivated
- Flexible
- Positive attitude
- Organized
- Creative
- Confident
- Committed
- Guest relations
- Content creation
- Customer service
- Creative problem solving
- Critical thinking
- Team collaboration
- Creative activity planning
- Schedule management
- Relationship building
- Conflict resolution
- Multitasking
- Time management
- Planning
- Decision-making
- Calm under pressure
Timeline
Private Nanny
Rachel Peters
01.2023 - 06.2025
Restaurant Hostess
Palm Trail Grill
05.2022 - 07.2022
Customer Service Specialist
Jonathan Reed Clothing
07.2021 - 08.2021
Server
Kona Ice
05.2021 - 07.2021
Restaurant Hostess
Henry's Restaurants
09.2019 - 05.2021
Bachelor of Science - Communications
Florida State University
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