Madison E. Smith
Akron
Summary
Dedicated BSW student seeking a mental health-focused field placement that fosters growth in therapeutic support, crisis assessment, and client engagement. Possesses practical experience in crisis intervention, safety planning, and effective collaboration with interdisciplinary teams. Recognized for maintaining composure under pressure, demonstrating high levels of empathy, and exhibiting a strong motivation to learn and adapt within clinical settings. Committed to making a positive impact on individuals mental health journeys through compassionate care and professional development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
988 Hotline Specialist
Portage Path Behavioral Health
04.2025 - Current
- - Provide immediate emotional support on high-risk crisis calls using trauma-informed and motivational interviewing approaches.
- - Conduct safety planning, risk assessments, and crisis de-escalation daily.
- - Collaborate with charge nurses, emergency services, and mental health professionals.
- - Document calls accurately using an EMR-style system (Carol).
Residential Supervisor
Oriana House
01.2024 - 01.2024
- - Oversaw daily client routines and ensured adherence to treatment expectations.
- - Conducted safety checks and room inspections.
- - Managed conflict and crisis situations using verbal de-escalation strategies.
Mental Health Technician
Coleman Health Services
01.2023 - 01.2024
- - Facilitated therapeutic groups and recreational activities.
- - De-escalated crises using patient-centered interventions.
- - Observed and documented client behaviors.
- - Administered medications under supervision in compliance with medical guidelines.
Education
Bachelor of Social Work -
The University of Akron
05-2027
Skills
- Crisis Intervention & Safety Planning
- Suicide prevention
- Risk Assessment
- Trauma-Informed Practice
- Collaboration with Healthcare Teams
- Empathy & Active Listening
- Calm Under Pressure
- Professional Communication
- Team Collaboration
- Crisis management
- De-escalation techniques
Certification
- - Motivational Interviewing Certificate – 2023-03
- - Mental Health First Aid (MHFA) – 2025-10
- - SAFE Team Member – Sexual Assault/Domestic Violence Education & Awareness
Additional Experience & Activities
- - Participated as a hospital social worker in the Mental Health Simulation (2025-11)
- - Experience supporting trauma survivors, families in crisis, and individuals with serious mental illness.
Timeline
988 Hotline Specialist
Portage Path Behavioral Health
04.2025 - Current
Residential Supervisor
Oriana House
01.2024 - 01.2024
Mental Health Technician
Coleman Health Services
01.2023 - 01.2024
Bachelor of Social Work -
The University of Akron