Madison Evans
Midlothian,VA
Summary
High-energy student finalizing Bachelor of Science degree in Health Administration and desiring training opportunity focused on advancing management abilities and building career foundation. Enthusiastic about pursuing new avenues of learning, growing professionally, and building upon acquired skills. Well-organized and ready to support superiors in developing their full potential.
Overview
2
2
years of professional experience
Work History
Front of House Manager
NAPA Kitchen And Wine
01.2022 - Current
- Resolved thousands of guests' complaints while maintaining positive customer environment and satisfaction.
- Managed day-to-day FOH operations to drive quality standards and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect per company mission.
- Inspected daily stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated with multiple suppliers to establish timely delivery of food and beverage items.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
NAPA Kitchen And Wine
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Observed and evaluated students' work to determine progress, provide feedback, and suggest improvement.
Student Intern
Bon Secours St. Mary's Hospital
08.2023 - 12.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
- Took meeting notes and compiled paperwork to support department.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Bachelor of Science - Health Services Administration
Old Dominion University
Norfolk, VA12.2023
Skills
- Delegating Assignments and Tasks
- Anticipating Problems
- Making Change
- Work Assignments
- Margin Goals
- Teamwork and Collaboration
- Calendar and Scheduling Software
- Cross-Training Skills
- Project Records
- Workflow Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Student Intern
Bon Secours St. Mary's Hospital
08.2023 - 12.2023
Front of House Manager
NAPA Kitchen And Wine
01.2022 - Current
Bartender
NAPA Kitchen And Wine
01.2022 - Current
Bachelor of Science - Health Services Administration
Old Dominion University
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