Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Fairbanks

Thompson

Summary

Dynamic and reliable retail professional with a proven track record at SPIRE Institute, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in managing inventory and maintaining a professional appearance, ensuring a welcoming environment for all patrons.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

SPIRE Institute
02.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Host

Laurentia Vineyard & Winery
04.2023 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and informed customers of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guests needs and promptly addressing any concerns or issues.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Ice Cream Server

Whip-N-Dip
04.2020 - 09.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.

Education

No Degree - Environmental Science

Hiram College
Hiram, OH
05-2028

High School Diploma -

Madison High School
Madison, OH
05-2024

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Reliability and punctuality
  • Professional appearance

Timeline

Host

Laurentia Vineyard & Winery
04.2023 - 11.2023

Retail Sales Associate

SPIRE Institute
02.2023 - Current

Ice Cream Server

Whip-N-Dip
04.2020 - 09.2022

No Degree - Environmental Science

Hiram College

High School Diploma -

Madison High School

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