Madison Feldhausen
Madison,WI
Summary
A hospitality worker that's ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Sandwich Maker
Cheba Hut Toasted Subs
09.2024 - Current
- Ensured timely service during peak hours while maintaining high-quality food standards.
- Developed relationships with regular customers, fostering loyalty and repeat business through excellent service.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
Catering Server
Overture Center For The Arts
02.2024 - Current
- Delivered exceptional service during events, ensuring guest satisfaction and seamless dining experiences.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained tidy and organized dining room and serving stations to comply with cleanliness standards.
Server
Sultan
09.2023 - Current
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu items and service standards to enhance team efficiency.
- Managed multiple tables, prioritizing tasks to maintain high service levels during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer inquiries and resolved complaints to improve overall dining experience.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
Business Development Coordinator
Wilson Law Group
05.2025 - 08.2025
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Managed a portfolio of existing clients, maintaining high levels of client satisfaction.
- Negotiated meetings with key partners, securing advantageous terms for both parties.
- Managed social media sites.
Cashier
Metro Market
04.2022 - 08.2024
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained knowledge of current promotions and product offerings to assist customers effectively.
- Collaborated with team members to optimize workflow during peak hours, maintaining service quality under pressure.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed rapport and fostered brand loyalty by offering personalized service.
Dog Handler
Central Bark Doggy Daycare
06.2022 - 09.2023
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Streamlined reporting process for dogs' daily activities and health status, enhancing communication with dog owners.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Retail Sales Associate
Old Navy
11.2020 - 08.2021
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Operated POS systems efficiently, processing transactions with precision and speed.
- Handled customer inquiries and resolved complaints promptly to maintain satisfaction levels.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Pizza Maker
Papa Murphy's
08.2020 - 10.2020
- Maintained cleanliness and organization of workstations to meet health standards.
- Trained new staff on pizza preparation, cooking methods, and kitchen safety protocols.
- Collaborated with team members to optimize workflow during peak service hours.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
No Degree - Political Sciences
University of Wisconsin-Madison
Madison, WI05-2026
Skills
- Effective multi-tasking
- Strong work ethic
- Guest engagement
- Memory retention
- Team collaboration
- Positive and professional
Timeline
Business Development Coordinator
Wilson Law Group
05.2025 - 08.2025
Sandwich Maker
Cheba Hut Toasted Subs
09.2024 - Current
Catering Server
Overture Center For The Arts
02.2024 - Current
Server
Sultan
09.2023 - Current
Dog Handler
Central Bark Doggy Daycare
06.2022 - 09.2023
Cashier
Metro Market
04.2022 - 08.2024
Retail Sales Associate
Old Navy
11.2020 - 08.2021
Pizza Maker
Papa Murphy's
08.2020 - 10.2020
No Degree - Political Sciences
University of Wisconsin-Madison