MADISON FELL
Greensboro,NC
Summary
Hardworking employee with customer service, human and veterinary medical experience, multitasking, and time management abilities. Organized and motivated seeking entry-level opportunities to expand skills while facilitating growth and stability.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
West Market Veterinary Hospital
Greensboro, NC
07.2018 - Current
- Obtained information and history from clients to maintain medical charts.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Maintained accurate medical records of all patients.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Documented and tracked treatment activities.
- Provided detailed patient care instructions to pet owners.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Communicated with veterinarians and staff members to maintain patient flow.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Handled and restrained animals following safety requirements and procedures.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Trained new veterinary staff on office procedures and requirements.
- Ordered medication refills when needed.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
Certified Nurse Aide
MONTANA VETERANS HOME
Columbia Falls, MT
02.2017 - 01.2018
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained patient records including vital signs, intake and output measurements and other data.
- Planned, prepared and served meals and snacks according to prescribed diets
- Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation
- Read and recorded temperature, pulse and respiration
- Prepared patient rooms prior to their arrival
- Assisted with adequate nutrition and fluid intake
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
CNA
Immanuel Lutheran Home
Kalispell, MT
05.2016 - 02.2017
- Read and recorded temperature, pulse and respiration
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Assisted with ADLs
- Comforted patients and provided them with reassurance and encouragement
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
- Maintained a clean, orderly and well-stocked environment.
Sales Associate
SHOPKO
Evergreen, Montana
08.2014 - 08.2015
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Trained all new sales employees on effective techniques
- Worked flexible schedule to accommodate changing customer levels
- Organized items in visually appealing manner
- Answered incoming telephone calls with professional and knowledgeable responses
- Set aside on-hold reservations
- Maintained up-to-date knowledge of customer buying habits.
Education
HIGH SCHOOL DIPLOMA -
Northwest Guilford Highschool
01.2014
Skills
- Calm and level-headed under duress
- Medical terminology knowledge
- Quick problem solver Appointment Scheduling
- General housekeeping ability
- Pre-Anesthetic Preparation
- Procedure Support
- Veterinary Terminology
- Client Communication
- Diagnostic Imaging
- Euthanasia Assistance
- Proficient in AviMark
- Medical Record-Keeping
- Sample Collection
- Post Operative Care
Locations
- Kalispell, Montana
- Evergreen, Montana
- Columbia Falls, MT
- Greensboro, North Carolina
References
- Brooke Johnson (Coworker) Contact Number: (336) 399-8352
- Alayna Basaldu (Coworker) Contact Number: (919) 453-8853
- Laura Robards (Coworker) Contact Number: (336) 708-8808
- Dr. Elizabeth Murray (Prior Office Manager and Boss) Contact Number: (336) 202-7524
References
References available upon request.
Timeline
Veterinary Assistant
West Market Veterinary Hospital
07.2018 - Current
Certified Nurse Aide
MONTANA VETERANS HOME
02.2017 - 01.2018
CNA
Immanuel Lutheran Home
05.2016 - 02.2017
Sales Associate
SHOPKO
08.2014 - 08.2015
HIGH SCHOOL DIPLOMA -
Northwest Guilford Highschool
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