Summary
Overview
Work History
Education
Skills
Timeline
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Madison Fetcher

Fort Branch,IN

Summary

Current Medical Office Assistant with at least 5 years of experience handling payments and customer facing situations. Have an understanding of Deaconess Policies as well as 2 years experience using Epic. Pursing a new position in helping patients with their insurance questions, claims, or payments.

Overview

8
8
years of professional experience

Work History

Medical Office Assistant

Deaconess Heart Group
05.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided prompt, polite and professional in-person and telephone customer service.


Member Service Representative

Liberty Federal Credit Union
06.2019 - 05.2022
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Educated and engaged customers with new bank products and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled all cash flow in and out of branch, including loading ATMs and ordering money.

Cashier

M&M Hardware
05.2016 - 05.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Gibson Southern High School
Fort Branch, IN
05.2016

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Attention to Detail
  • Positive Attitude
  • Understanding of medical terminology
  • Insurance Verification
  • Managing patient records
  • Patient Scheduling
  • Phone and Email Etiquette
  • Appointment Scheduling

Timeline

Medical Office Assistant

Deaconess Heart Group
05.2022 - Current

Member Service Representative

Liberty Federal Credit Union
06.2019 - 05.2022

Cashier

M&M Hardware
05.2016 - 05.2020

High School Diploma -

Gibson Southern High School

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Madison Fetcher