Madison Field

Head Hostess

• Greeted guests upon arrival and escorted them to their tables.
• Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
• Assisted with seating arrangements for large groups and special occasions.
• Maintained accurate records of reservations and wait times.
• Trained new staff on proper hosting procedures and policies.
• Ensured that the dining room was always clean, organized, and presentable.
• Communicated effectively with restaurant managers regarding customer complaints or requests.
• Anticipated potential problems and took appropriate action to prevent them from occurring.
• Managed guest expectations by relaying information regarding hours, wait times and specials.

Server

• Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
• Checked back with guests periodically to ensure satisfaction with food and service.
• Assisted other servers as needed during peak hours or special events.
• Assisted with stocking supplies such as napkins and silverware for dining areas.
• Communicated effectively with kitchen staff regarding order status updates.
• Maintained positive relationships with co-workers and customers alike through friendly communication.

Bartender

• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.
• Kept track of all orders made by customers and communicated them promptly to kitchen staff.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Adhered to state regulations regarding serving alcohol responsibly.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Developed good working relationships with fellow employees through effective communication.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Trained new bartenders on drink preparation and upselling techniques.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Greeted frequent visitors by name and explained new promotions.

FOH Supervisor

• Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
• Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
• Enforced health and safety regulations within the restaurant environment.
• Assigned tasks to FOH employees based on their skill set and availability.
• Monitored cash flow at all times to ensure accuracy in financial transactions.
• Provided support to management team in planning special events or promotions.
• Managed payroll functions including calculating tips for servers and bartenders.
• Ensured compliance with local liquor laws by verifying valid ID from customers when necessary.
• Regularly inspected dining areas for cleanliness, organization, sanitation standards.
• Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

• Greeted guests and provided menus.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Upheld high standards of sanitation in accordance with health department regulations.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Stayed informed about daily specials, new menu items, promotions.
• Operated POS terminals to input orders, split bills and calculate totals.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Trained new employees to perform duties.

• Maintained constant surveillance of patrons in the swimming area at all times.
• Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
• Cautioned swimmers regarding unsafe practices and safety hazards.
• Adhered strictly to emergency action plans.