Madison Flagg
Phenix City,AL
Summary
Dynamic professional with a proven track record in customer service and team leadership at Zaxbys. Skilled in conflict resolution and staff training, Committed to enhancing customer satisfaction and streamlining operations, resulting in a more efficient and engaged team. Adept at money handling, improved cash accuracy, and reduced discrepancies significantly.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Zaxbys
04.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
TESOL Teacher
Engly
04.2022 - 02.2024
- Differentiated instruction to meet all diverse needs of students, resulting in improved academic performance and increased engagement.
- Established positive learning environments by implementing classroom management techniques and fostering respectful relationships by performing one-on-one sessions with students.
- Maintained open lines of communication with parents through regular meetings and progress reports, fostering strong partnerships in support of student achievement.
- Provided ongoing feedback and support to struggling students through one-on-one tutoring sessions, leading to significant improvement in their language skills.
- Implemented creative strategies such as role-playing exercises and group projects, making learning processes enjoyable and engaging for students.
- Evaluated student performance through formative assessments throughout each unit.
Team Member
Chick-fil-A
04.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Prepped and cooked all products needing to be sold.
Education
Bachelor of Science - Business Administration
Columbus State University
Columbus, GA12-2022
Certificate - Teaching English To Speakers of Other Languages
Columbus State University
Columbus, GA12-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Goal setting
- Workload management
- Staff management
- Conflict resolution
- Recruiting and interviewing
Timeline
Assistant Manager
Zaxbys
04.2024 - 04.2025
Team Member
Chick-fil-A
04.2023 - 11.2023
TESOL Teacher
Engly
04.2022 - 02.2024
Bachelor of Science - Business Administration
Columbus State University
Certificate - Teaching English To Speakers of Other Languages
Columbus State University
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