Summary
Overview
Work History
Education
Skills
Timeline
Generic

MADISON FLORES

Independence

Summary

Highly motivated professional with experience in customer service seeking an opportunity within an organization which allows for personal and professional growth. Knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Umpqua Bank
03.2023 - Current
  • Managed moderate call volume while maintaining a courteous and professional demeanor.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Stand Manager

Dutch Bros
07.2019 - 07.2023
  • Effectively run a crew of 20-25 people.
  • Create schedules and keep inventory weekly.
  • Communicate and follow through with plans to provide excellent results on multiple projects.
  • Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
  • Responsible for maintaining personnel records of my staff.

Customer Service Representative

Sutherland Global, Sony Playstation
03.2019 - 03.2020
  • Answer inbound calls regarding general information, basic troubleshooting and technical help questions regarding the gaming software.
  • Verify and update consumer profile information.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Provide customer support by explaining rules and regulations of a variety of account options.

Receptionist

ARIA Resort & Casino Las Vegas
04.2018 - 02.2019
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Ensure customer is greeted and walked to the spa area to ensure comfort and explain house rules as well as answer any questions or concerns customers may have.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Customer Service Representative

SEPHORA
07.2015 - 03.2018
  • Nightly reconciliation of sales, returns, and deposits.
  • Receive new merchandise and updated displays quarterly to keep customer interest in current product.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Arts - General Studies

Cerritos College
Norwalk, CA
06.2016

Skills

  • Customer Service and Assistance
  • Senior Leadership Support
  • Customer Relations
  • Data Evaluation
  • Effective Written and Verbal Communication
  • Project Management
  • Team-Building Exercises
  • Microsoft Office

Timeline

Customer Service Specialist

Umpqua Bank
03.2023 - Current

Stand Manager

Dutch Bros
07.2019 - 07.2023

Customer Service Representative

Sutherland Global, Sony Playstation
03.2019 - 03.2020

Receptionist

ARIA Resort & Casino Las Vegas
04.2018 - 02.2019

Customer Service Representative

SEPHORA
07.2015 - 03.2018

Associate of Arts - General Studies

Cerritos College

Similar Profiles

CREATE PROFILE
MADISON FLORES