Madison Floridino
Winter Haven,FL
Summary
Hardworking, high-energy hostess and to-go server. Offers hospitality experience and enthusiasm for helping others. Has a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Has a deep love for animals and has rescued many. Seeking a job to further my passion for animals and further my knowledge of them as well.
Overview
2
2
years of professional experience
Work History
To-Go Server
Floridino's Italian Kitchen
Lake Hamilton, FL
01.2023 - Current
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Followed all cash handling policies when processing payment transactions.
Restaurant Hostess
Floridino's Italian Kitchen
Lake Hamilton , FL
01.2022 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Associate of Arts -
Polk State College
Winter Haven, FL05-2024
High School Diploma -
Polk State College Collegiate High School
Winter Haven, FL05-2024
Skills
- Customer Service
- Problem-solving
- Fast Thinker
- Workflow Coordination
- Attention to Detail
- Effective Multitasking
- Patience and Empathy
Timeline
To-Go Server
Floridino's Italian Kitchen
01.2023 - Current
Restaurant Hostess
Floridino's Italian Kitchen
01.2022 - Current
Associate of Arts -
Polk State College
High School Diploma -
Polk State College Collegiate High School