Madison Flowers

Serves as the primary case manager for youth referred to DJJ through diversion, and intake (to include youth in the community or detained)

Interviews juveniles, family members and any service providers servicing the youth to assess juveniles' level of functioning, strengths, and needs.

Monitors juvenile for compliance with court orders.

Provides alternatives to incarceration through the use of graduated responses and STAP.

Serves as on-call agent on rotation.

Provides a comprehensive plan of supervision for the assigned youth to include diversion, intake, probation, or parole.

Advocates on behalf of youth and families to ensure appropriate, timely and consistent services.

Conducts assessments for services and living arrangements for youth re-entry to the community.

Maintains case file to include JJMS data entry and uploading documents.

Promotes restorative justice practices to address the repair of harm/compensation to victims and communities.

Prepares reports, forms, and participates in various meetings.

Participates in job related training and workshops for professional development.

Conducts other related job duties as assigned, required or requested.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Maintained accurate records and documentation
• Collected, arranged, and input information into database system.
• Managed multiple concurrent cases successfully while adhering to strict timelines and policy constraints.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Answered questions about store policies and addressed customer concerns.