Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Madison Formica

Burlington,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Key Holder

Pets Plus Natural
Delran, NJ
07.2021 - 05.2024
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Counted and balanced registers.

Cashier

Dollar Tree Distribution Center
Burlington, NJ
06.2018 - 10.2019
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Server

IHOP
Burlington, NJ
06.2018 - 10.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

High School Diploma -

Burlington City High School
Burlington, NJ
06-2023

Skills

  • Customer Service Management
  • Staff Training and Development
  • Sales proficiency
  • Alarm systems
  • Training and mentoring
  • Cash Handling Accuracy
  • Cash Handling
  • Store maintenance
  • Bank Deposits
  • Multitasking
  • Critical Thinking

Accomplishments

  • Honor student
  • "A" Student
  • 3.5 GPA
  • 3 years community service
  • 6 years JROTC

References

References available upon request.

Timeline

Key Holder

Pets Plus Natural
07.2021 - 05.2024

Cashier

Dollar Tree Distribution Center
06.2018 - 10.2019

Server

IHOP
06.2018 - 10.2018

High School Diploma -

Burlington City High School

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Madison Formica