Madison forsack
Statesville,North Carolina
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Statesville Country Club
Statesville, North Carolina
07.2022 - Current
- Assisted customers with beverage selection and order fulfillment.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Maintained knowledge of current promotions and discounts for customers as needed.
- Replenished supplies such as cups, napkins, straws, stirrers, ice. throughout shift.
- Greeted guests in a friendly manner while providing excellent customer service.
- Ensured that all products were served according to health regulations set forth by the state.
- Followed safety protocols when operating the beverage cart to prevent accidents or injuries.
- Provided refills upon request while adhering to company policies regarding appropriate portion sizes.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Resolved customer complaints swiftly and professionally when needed.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Responded promptly to requests from servers or other staff members.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Collaborated with team members to achieve daily goals within specified time frame.
Education
High School Diploma -
West Iredell High School
North Carolina05-2024
Skills
- Table Setting
- Guest Engagement
- Food Delivery
- Food Running
- Order Management
- Table resetting
- Team member support
- Safe Food Handling
Certification
- CNA
Affiliations
- Recreational sports and exercise like pickle ball
- Currently attending Mitchell Community College to get my RN and then will attend a 4 year to obtain my BSN
Timeline
Server
Statesville Country Club
07.2022 - Current
High School Diploma -
West Iredell High School
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